Job Description

Role Overview

The End-User Computing Support Engineer will provide day-to-day IT support services to end-users. This includes supporting computing devices, audio-visual (AV) equipment, and IT peripherals. The role requires proactive maintenance, troubleshooting, and technical assistance to ensure smooth IT operations across the organization.

Key Responsibilities

End-User Device Support

Provide helpdesk and desktop support for computing devices, peripherals, and software. Respond to user requests, log incidents, and track cases to resolution. Perform hardware/software troubleshooting and coordinate with vendors for repairs. Install, configure, and update operating systems, antivirus, and security patches. Set up, relocate, or securely dispose of computing devices when required.

Audio-Visual (AV) Support

Provide setup and operational support for hybrid meetings, events, and townhalls. Configure meeting room systems, AV equipment, and video conferencing tools. Conduct preventive maintenance checks and maintain AV equipment records. Troubleshoot AV issues and liaise with external vendors when necessary. Provide on-site or standby support during and outside office hours (including weekends/public holidays, with time-off in lieu).

IT Administration & Equipment Management

Manage IT and AV equipment loan pools, including issuing, tracking, and reconfiguring devices. Maintain accurate IT inventory and asset management records. Create and update user guides, FAQs, and work instructions to improve IT support services. Assist with IT-related administrative tasks and documentation.

Requirements

Qualifications & Experience

Diploma/Degree in Information Technology, Computer Engineering, or related discipline. 2-3 years' experience in desktop support, helpdesk, or AV support roles. Strong knowledge of Windows OS, desktop imaging, patch management, and antivirus solutions. Hands-on experience with AV equipment and video conferencing systems. Experience in troubleshooting and coordinating vendor support.

Skills & Attributes

Strong customer-service orientation with excellent communication skills. Good problem-solving ability, analytical thinking, and attention to detail. Ability to work independently and collaboratively in a team. Willingness to support after-hours and weekend operations when required. * Familiarity with IT security practices and compliance policies.