Job Description

Engineer, IT Field Support

The ideal candidate should have a passion for technology and strong experience working with the following:

End User Computing

• Manage and troubleshoot laptops, desktops, BYOD devices such as tablets and mobile phones (Microsoft Intune).
• A good understanding of PC hardware maintenance such as RAM, Hard Disk, CPU, Power Supply, etc.
• Video conferencing tools and other related equipment such as webcams, speakers, printers, scanners, and copiers.

Network Infrastructure

• Possess working knowledge of servers, network printing, network infrastructure (switches, routers, wi-fi access points and network cabling).

Software

• Handle software installations, Active Directory, M365, Ms Teams, Office 2016, Windows 10, Tanium, Trellix, Service Now.

Cyber Security

• A good understanding of cyber security and the application of controls to protect the IT systems.
• Basic working knowledge of End Point Detection and Response solution.

Responsibilities Include:

• Set up and maintain desktop computers and laptops.
• Install and update software and operating systems across the network.
• Provide technical support for all IT-related issues that arise.
• Collaborate with the Group IT teams to troubleshoot and resolve complex issues.
• Document and maintain records of IT support requests and resolutions.
• Perform regular Windows patches and AV definitions.
• User account management and password resets (Windows Active Directory).
• Set up and maintain tablets used in the production plant.
• Set up and manage email accounts and services.
• Maintain user accessories and printers.
• PC hardening to CIS Benchmark Level 2.

Requirements:

• Diploma or higher in IT or related field.
• At least 2 years experience as an IT Support Engineer in a medium or large MNC.
• Proficient in Microsoft Office Suite and Windows operating systems.
• Familiarity with networking concepts, TCP/IP, and routing protocols.
• Ability to diagnose and troubleshoot hardware and software issues.
• Excellent communication and interpersonal skills.
• Ability to work independently with minimal supervision.
• Ability to work on-call for occasional after-hours support.
• Familiarity with switches, routers, wi-fi access points, and other network equipment.
• Knowledge and experience in setting up and maintaining BYOD devices.
• Experienced in Service Now.
• ITIL Certification is a plus.

• A good customer service attitude.
• Basic scripting is a plus.
• Working location at Paya Lebar

Personal Traits:

• Positive, can-do attitude.
• Adaptable, willing to learn.
• Patient and a good listener.
• Collaborative and an excellent team player.

ST Engineering