Job Description

Singapore, Singapore
Company: Singtel Group
Be a Part of Something BIG!
Dept: Mobile Network Operations, Mobile VAS Operations
Group: Consumer
Make An Impact By

• Collaborate with interdisciplinary teams to define objectives for Artificial Intelligence (AI) and Machine Learning (ML) initiatives.
• Evaluate, analyze, develop, and optimize methodologies for machine learning.
• Analyze data and perform data labeling to enhance model accuracy.
• Conduct data analysis, preprocessing, and feature engineering to extract valuable insights from large datasets and improve model performance.
• Implement changes and optimizations to AI/ML algorithms to enhance functionality.
• Support the daily operations of AI/ML systems, including resolving customer support issues.
• Perform patch management for operating systems, software, and security on AI/ML systems during maintenance windows.
• Coordinate and execute disaster recovery activities promptly during service disruptions to minimize downtime and revenue loss.
• Maintain detailed and up-to-date documentation for procedures and configurations.
• Collaborate with stakeholders to ensure operational and cybersecurity requirements are met.
• Perform system, service, and security audits to maintain compliance.
• Engage with vendor support teams to diagnose and resolve technical problems.
• Work with stakeholders to align with operational and cybersecurity requirements.
• Develop playbooks and scripts to enhance operational efficiency.

Skills for Success:

• Degree in Engineering with a major in Computer Science, IP Networking, or Telecommunications/Mobile Communication.
• Preference for candidates with certifications in Artificial Intelligence & Machine Learning (AI/ML), Networking (e.g., CCNA/CCNP), and Network Security.
• Proficiency in programming languages commonly used in AI, such as Python, R, or Java.
• Experience with machine learning frameworks like TensorFlow or PyTorch.
• Familiarity with data preprocessing, feature engineering, and model evaluation techniques essential for machine learning projects.
• Strong understanding of various machine learning algorithms, including supervised and unsupervised learning, reinforcement learning, and neural networks.
• A solid understanding of systems and network protocols (DNS, TCP/IP, SMTP, HTTP/HTTPS) and UNIX/Linux system internals (kernel, drivers, file systems, virtual memory).
• Experience implementing, operating, and supporting open-source tools for system and security monitoring on UNIX/Linux platforms (considered a plus).
• Knowledge of scripting to automate tasks (considered a plus).
• Experience with cloud computing platforms and technologies (considered a plus).
• Knowledge of 4G, and 5G telecommunications technologies, protocols, and standards (considered a plus).
• Strong troubleshooting and creative problem-solving abilities.
• Ability to communicate and present effectively in both verbal and written English.
• Positive attitude, eagerness to learn, critical thinking, and problem-solving skills.
• A good team player with a collaborative mindset.

Rewards that Go Beyond

• Full suite of health and wellness benefits
• Ongoing training and development programs
• Internal mobility opportunities

Are you ready to say hello to BIG Possibilities?
Take the leap with Singtel to unlock new opportunities and accelerate your growth. Apply now and start your empowering career!