Job Description

Singapore, SingaporeCompany: Singtel GroupAt Singtel, we believe in the strength of a vibrant, diverse and inclusive workforce where backgrounds, perspectives and life experiences of our people help us innovate and create strong connections with our customers. We strive to ensure all our people practices are non-discriminatory and provide a fair, performance-based work culture that is diverse, inclusive and collaborative.Join us and experience what it\'s like to be with an Employer of Choice*. Together, let\'s create a brighter digital future for all.*Awarded at the HR Fest Awards 2020.Singtel Networks, the most established telecommunications infrastructure provider in Singapore is transforming to enable the digital generation of tomorrow. We are introducing new capabilities in 5G, Cloud, Analytics, Digital Commerce, Software Engineering, Cyber Security to enhance our core competencies and deliver innovative and differentiated Mobile and Fixed services (Broadband, TV and Telephony) for our customers. We are committed to celebrating inclusion and diversity and is a strong believer to upskill and nurture all individuals. Come join us today as we build Singtel\'s Networks of tomorrow, and Empower Every Generation to live, work and play in new ways!Make an Impact by

• To achieve Customer Experience (CE) survey score KPI.
• Attend customer business review meetings; areas covered will include performance reports, service improvements, quality and processes.
• To oversee the Day - Day operation of the Customer Front Unit (CFU) Team to ensure we provide provisioning update and respond to customer enquiries.
• Interview and recruit new staffs due to attrition, turnover or when additional resource is required due to volume increases.
• To develop/facilitate training courses and coaching to the team.
• To be able to work closely with internal parties to deliver the service to customer
• To track and manage Operations Expense (Opex) and Capital Expense (Capex)
• To generate and analysis operation report and make recommendation for improvement

Skills for Success

• Diploma / Degree in Computer Science / Engineering or equivalent
• 1 to 3 years of relevant experience in Telcomunnication industry
• Knowledge in WAN technologies - Layer 1. (e.g.: Leased Line, Internet, Metro Ethernet, SD WAN, etc).
• Experience in leading a team in delivering customer service.
• Have a passion for customer service and possess excellent customer handling skills.
• Good communication and written skills in English or Bilingual preferred.
• Good in report writing and presentation skill.

Your Career Growth Starts Here. Apply Now!We are committed to a safe and healthy environment for our employees & customers and will require all prospective employees to be fully vaccinated.

Singtel