Job Description

About JLL -
We're JLL--a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 91,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That's why we're committed to our purpose to shape the future of real estate for a better world. We're using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we're honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we're headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.
If this job description resonates with you, we encourage you to apply even if you don't meet all of the requirements below. We're interested in getting to know you and what you bring to the table!
Major Activities and Responsibilities:
Client Service - Facilities Management
Establish a "Safety First" culture across sites, and improve safety performance by championing our level of awareness and changing all staff and partner safety behaviours.
Provide leadership and guidance to the technical team as required to ensure delivery and achieve of high client service standards.
Have strong focus ensuring our JLL staffs and vendor partners meet all EHS, SLA, KPI, Satisfaction Surveys, Contracts and Scope of Work (SOW) requirements.
Timely escalation to Manager and/or JLL management in the event of any escalations which have impact on KPI/SLA and other deliverables
Serve as the liaison for all facilities services, inclusive but not limited to; janitorial, lab services, landscape, shared compound, security, waste management, space planning, and project development services.
Ensure compliance by ensuring renewal of all related government and statutory licenses
Develop of technical service standard, establish and continuous update Engineering & Operational procedures, roll out and training for operations staffs.
Review the maintenance/service practices of M&E vendors to deliver quality work practices in line with the manufacturer recommendations, established processes, tools and documentation
Updates and monitor of PM planner, and ensure that all PMs are completed on time and updated into system.
Ensure all safety, environmental, and client standards are strictly adhered to within managed facilities.
Ensure compliance with portfolio wide initiatives and required local, state and federal laws and regulations that pertain to the operating of facilities.
Ensure strict compliance with client policies and procedures, government regulations & JLL internal SOP pertaining to EHS, procurement, financial policies, etc.
Promote customer and JLL related sustainability initiatives by proposing & participating in recycling, energy, waste reduction, sustainability program.
Prepare, collate and submission of related facilities and financial reports, responsible for organising, coordinating, chairing of client's meeting and business reviews.
Ensure uptime and smooth operation of M&E system, attend and response to site incident and emergency as required.
Conduct incident investigation, conduct RCA and submit incident report for manager review and submission within stipulated timeline
CERT ERT trained and to support as SIC for building.
Client Service - Project Management
Attend project tender show round as required to understand requirement and expectations, define project work requirement and scope of work, liaise and arrangement of project vendors for quotation based on tender specification and requirement.
Evaluate of submitted vendor quotations, consolidate and prepare and submission of formal quotation to client as per project specification and requirement.
Project award and coordination of vendors and client to ensure safe and timely completion of project within budget and specification
Conduct of project meetings; provide progressive updates of project to the manager, client and stakeholder.
Submission of project progress & completion reports, prepare and process of project claims and invoicing.
Employee Management
Cascade of objectives established by manager to technician team into our JLL team's Performance measuring system (Workday)
Maintain an effective succession plan for yourself and all team members under your care
Complete and submit goals/objectives, mid-year reviews and year-end accomplishments by required due dates.
Manage and engage in the on-going performance review process for all direct reports by required due dates.
Financial Targets
Effectively support the management to control of site operating expenses to meet/exceed glide path savings targets.
Support JLL Sourcing Team on all Sourcing Initiatives; implement all service level changes and/or supplier transitions as required.
Ensure all financial processes are following and compliant as per JLL and clients' competitive bids process, issuing of PO's, and receipting work.
Growth of Company
Actively identify, develop and document best practices that increases JLL's value to the client.
Actively identify, develop, propose and document innovations that increase JLL's value to the client.
Actively apply and support of JLL new technology and corporate programs to increase value to the client.
Education & Qualification
Degree / Diploma holder in M&E Engineering or Technical or Property Management Discipline from a recognised tertiary establishment with a proven facility management background.
A minimum of 2 years relevant working experience in facilities management.
Experiences in facilities operations and management.
Experiences in managing BMS / SCADA / IMS system.
Experiences and strong technical knowledge in facilities management, project management and tender RFP.
Knowledge in statutory requirements
ERT trained - Certified accredited by SCDF
Occupational First Aide (OFA) Certified - Plus
Knowledge of Energy Reduction and Sustainability Programs - Plus
Skills
Pleasant personality, strong customer service, interpersonal skills and problem solving ability.
Strong technical and project management knowledge
Good understanding of facilities operations / housekeeping management
Computer skills in Microsoft Office, MS project, PowerPoint, Excel
Independent, self-motivated, flexible, responsible and willing to work under pressure
Knowledge of standard business and accounting practices.
Knowledge of Excel and ability to analyse data.
What you can expect from us
We succeed together and believe the best inspire the best, so we invest in supporting each other, learning together and celebrating our success.
Our Total Rewards program reflects our commitment to helping you achieve your career ambitions, recognizing your contributions, investing in your well-being and providing competitive benefits and pay.
We can't wait to see where your ambitions take you at JLL. Apply today!