Job Description

Job Req ID: 1259

Responsibilities:

• Ensuring that all calls are logged in, incidents reported are captured.
• Ensuring that logged calls are tracked, closed and records are updated.
• Assisting the Authority in the verification, isolation and/or provision of a temporary work around for the incident/problem logged.
• Resolving the incident/problem onsite.
• Escalating unsolvable problems and service requests to the OEM/Vendor and/or Software Engineer and reporting the escalation to the Project Manager.
• Analyzing system logs and identifying potential issues with computer systems.
• Performing backups.
• Installing and configuring new hardware and software.
• Analyzing system logs and identifying potential issues with computer systems.
• Troubleshooting any reported problems.
• Ensuring that the network infrastructure is up and running.
• Contacting database OEM/Vendor for technical support
• Applying antivirus definition updates to system.

• Generating the relevant administrative records and reports.
• Coordinating system development tasks to include design, integration and formal testing on the Change Request.
• Overseeing all transitions into production on the Change Request.
• Developing and complete actions in system specifications, technical and logistical requirements and other disciplines on the Change Request.
• Creating and maintain programmatic and technical documentation to insure efficient planning and execution on the Change Request.
• Managing and document system configurations on the Change Request.