Job Description

Key Responsibilities:

• Plan and schedule equipments\xe2\x80\x99 maintenance.

• Prepare incident reports for machine failures to Customer.

• Conduct inspection on tools, machines, ensuring all in order.

• Ensure Service teams timely update machine faults into the event logs.

• Investigate fault queries from external parties (eg, CAG, ICA, Certis)

• Provide 24/7 technical phone support for service team. On-site support for escalated faults.

• Consult with US engineering personnel to resolve unusual problems in system operation and maintenance.

• Ensure Service teams update and close CRM entries properly.

• Revise / improve maintenance checklists for all machines type.

• Constantly seeking improvement to work / troubleshooting practices.

• Conduct technical training for newly joined personnel.

• Conduct quarterly refresher training for the Service teams.

• Committed in meeting equipment KPIs at Changi sites (DLP and/or Service Contracts) with more than 90% compliance.

• Ensure everyone is working safety by following procedures, using proper tools / PPE.

• Obtain the highest customer satisfaction possible.

• Comply with CAG / Leidos safety regulations. Report any unsafe acts / environment to the Service Manager immediately.
  

• Degree in one of the fields (Electrical / Electronics / Mechanical / Mechatronics).

• Minimum 2 years field service working experience in Mechanical / Electronics / Electrical troubleshooting environment.

• Preferably with 2 years\xe2\x80\x99 work experience in an international organization

• Work experience in an X-ray related environment is an advantage.

• Able to read schematic diagram for application and troubleshooting

• Good understanding of computers, operating systems and network knowledge

• Excellent problem solving skill

• Knowledge in Linux system and basic administration

• Creative and ability to improvise

• Independent with great self-disciplined and results oriented.

• Self-motivated and confident to take initiative and carry out duties with minimal supervision

• Team player with the ability to prioritize and deliver under pressure in a fast-paced environment.

• Excellent verbal and written communication skills.

• Excellent Interpersonal and stakeholder management skills

• Prepares to work inflexible hours to support Service teams remotely or onsite when necessary.

• Willing to work in dirty, hot and humid environment as & when due to onsite condition.

• Class 3 driving license required (Not Class 3A).