Job Description

Job Purpose

• Ensure operational excellence in all aspects of Identity management and privileged access management (PAM) services.
• Responsible for continuous review of the identity and user accounts and PAM , seeking to improve and increase user satisfaction and deliver an excellent user experience.
• Responsible to consolidate, maintain and streamline organisation Identity Management and PAM systems.
• Ensure compliance, governance and control of user access management and PAM.

Responsibilities

• Manage and support daily operations of Identify Management System (IdMS) and PAM.
• Identify and communicate to end user\'s about AD account requirements and changes.
• Support Application and Infra teams to on board to PAM and support operational matters.
• Coordinate with Service Desk and respective vendors to address user accounts related issues.
• Provide support to VIP users to ensure identity issues are resolved.
• Monitor user\'s account integrity and user role requests in IdMS.
• Document assigned business process flows and use-case scenarios.
• Ability to communicate to users of all levels.
• Additional duties as needed by the company.
• Ensure all compliance with audit related activities.

Qualifications & Work Experience

• ITIL Foundation, Microsoft Certification or equivalent preferred.
• Good experience in managing IT Support Service.

Skills

• Good knowledge in Active Directory, Windows Server Technologies, and cloud technologies.
• Good experience in handling audit related matters
• Good knowledge of Service Desk Management and vendor management.
• Intermediate Excel Skill
• Basic MSSQL Knowledge, VB Scripting, Power BI
• VB.NET knowledge in Windows Service, Web/Client Server Application
• Forward looking and be able to manage efficient communication with internal customers and suppliers, foresee and resolve problems.
• Ability to work independently under pressure to meet system performance service levels. Self-motivating and excellent customer handling skills

SMRT Trains Ltd was incorporated in 1987 and operates Singapore\'s first mass rapid transit system. Today, we manage and operate train services on the North-South Line, East-West Line, the Circle Line, the Thomson-East Coast Line, and the Bukit Panjang Light Rail Transit. With over 5,000 employees, more than 250 trains, and 141 km of rail tracks across 108 stations, we serve millions of commuters daily.

About SMRT Corporation

SMRT Corporation Ltd (SMRT) is a public transport services provider. Our primary business is to manage and operate train services on the North-South Line, the East-West Line, the Circle Line, the new Thomson East-Coast Line and the Bukit Panjang Light Rail Transit. This is complemented by our bus, taxi and private hire vehicle services.

An exciting and rewarding career is waiting for you at SMRT. Join us and embark on a journey that matters. You Matter \xe2\x80\x93 we take care of you and your well-being. Your Work Matters \xe2\x80\x93 your ideas and contributions work towards building the future of our transport system and create positive impacts to the community. Your Development Matters \xe2\x80\x93 we offer diverse careers and learning opportunities for our people to grow you to the fullest of your potential.

Come onboard the SMRT journey today.

Vision
Moving People. Enhancing Lifestyles

Core Values
Respect, Integrity, Service & Safety, Excellence

SMRT Corporation