Job Description

As an Customer Quality Engineer, you will play a key role in managing the NPI pipeline, bringing new products from Concept to Mass Production. Your responsibilities will include:

Customer Relationship Excellence:

Act as the trusted quality advisor for our customers, fostering strong, collaborative relationships to ensure the highest levels of customer satisfaction. Lead customer-facing quality meetings, facilitating transparent, productive discussions to enhance mutual understanding and align expectations.

Quality Assurance Leadership:

Champion the application and monitoring of rigorous quality standards, ensuring products meet both customer-specific requirements and our own internal excellence benchmarks. Conduct detailed quality audits and inspections to proactively identify areas for enhancement and guarantee compliance with regulatory standards.

Root Cause Analysis & Continuous Improvement:

Apply advanced problem-solving techniques to diagnose and resolve quality issues, leveraging a data-driven approach for sustainable corrective and preventive actions (CAPA). Spearhead continuous improvement initiatives, promoting a culture of innovation within the quality engineering team and across the broader organization.

Cross-Functional Collaboration:

Partner closely with Engineering, Operations, and Production teams to address quality concerns, align on best practices, and implement system-wide improvements. Lead or participate in cross-functional teams to address systemic issues, driving process optimization and efficiency gains.

Training & Development:

Foster a culture of quality across the organization by providing training and mentorship to internal teams on customer quality expectations and best-in-class quality management practices

Requirements:

Degree in Engineering (Electrical, Electronics, Mechanical, Mechatronics, or related fields) Knowledge of Quality Management Systems (QMS), statistical process control (SPC), Failure Modes and Effects Analysis (FMEA), and other advanced quality tools. Experience with ISO, IATF, or similar industry standards is a plus. Excellent verbal and written communication skills, with the ability to engage and influence stakeholders at all levels, including senior management and key customer representatives. * Demonstrated ability to lead cross-functional initiatives, manage multiple priorities, and thrive in a fast-paced, dynamic environment.