Job Description

We are looking for like-minded individuals - people who are passionate, disciplined and focused - to join our mission to become Singapore\'s leading English and Writing Specialist. Are you a driven, resourceful, committed, creative and independent individual? Join us for a fruitful and hands-on experience!

The enrolment team is in charge of working on increasing the enrolment and retention of students and providing new parents and students with a seamless client experience.

Job Responsibilities: * Skilled in engaging clients and building rapport over online enrolment platforms of the company

• Able to work with other departments to understand operations of the company and ensure seamless client experience
• Handle clients\xe2\x80\x99 feedback professionally and promptly
• Delivery of excellent customer service standards
• To drive enrolment, retention and conversion numbers over online enrolment platforms
• To manage customers\xe2\x80\x99 feedback and queries in a timely and professional manner.
• Respond to enquiries on all platforms
• Delivery of enrolment, retention and conversion targets
• To work with managers to set enrollment targets
• To assist with follow up of recruiting of new students through activities such as Open House or Information sessions at least 3 times a year
• Perform any other duties and responsibilities as and when assigned by management.

The ideal candidate:

• Has a proven track record in achieving aggressive sales target and customer service
• Is able to work 4 weekdays and 1 weekend
• Has knowledge of and experience with Hubspot would be an advantage
• Possesses excellent spoken and written communication.
• Is able to work in a fast-paced environment and be resilient under pressure.
• Is a team player and able to work with minimal supervision
• Possesses emotional maturity and interpersonal skills.
• Possesses strong administrative skills and tech-savvy.
• Is proficient with Google Suite
• Holds a Bachelor\xe2\x80\x99s Degree in Business Management/Hospitality or equivalent preferred.

Work Location:

Please note that this is a remote position

Working Hours:

• Weekdays: 1pm-10pm
• Weekend: 830am-630pm

Working days will be fixed, assigned at the point of offer based on candidates\' experience and company needs.

Read more about how it is like to work at Write edge here:

Write Edge