Job Description

Bloomberg Vault is an integrated compliance and surveillance solution designed to help global financial service customers meet their regulatory obligations and business standards. Vault enables firms to capture, control, archive, reconstruct, and analyze their trades, e-communications, social channels, and voice across the entire trading life-cycle on a real-time or historic basis.

What\'s the role?
The BVAULT Support team is a part of the Bloomberg Enterprise Services department - the role of a Support Representative is to provide excellent customer service to a large global client base, track market and product usage trends, drive developments in conjunction with business managers and engineers and seek revenue generation opportunities for Sales and Account Management. We work in a very fast paced environment, where prioritisation and operational excellence is key. Things move fast, and we want people who will enjoy working in this environment and feed off the energy.

As a representative on this team, your day-to-day will consist of managing client support cases, participating in working groups to optimise internal and client facing processes, involvement in sales campaigns to increase adoption and finding creative solutions for client issues that concern complex 3rd party set ups.

We\'ll trust you to:

• Serve as a liaison between customers, sales and product departments to address customer requests on BVAULT
• Take ownership of escalated customer issues and formulate next steps to bring them to resolution
• Collaborate with internal stakeholders and subject matter experts across business functions and levels
• Spot market and product usage trends to increase revenue opportunities for Sales and Account Management
• Think out-of-the-box in finding new solutions to provide better services to our customers
• Identify opportunities to improve efficiencies and/or enhance the customer experience

You\'ll need to have:

• Minimum of 2 years of experience working in a Financial Services or Technology organisation
• Business proficiency in written and spoken Japanese, to support our clients in Japan
• Previous client facing experience (sales support, customer support, etc..) supporting Bloomberg, financial compliance or similar regulatory technology solutions (such as BVAULT, Axiom, Symphony, Finastra)
• Experience in project management; strong organisational skills and attention to detail
• Comfort working with various technologies and basic experience navigating product workflows
• Tenacious and creative problem solving skills
• Self-starter with the ability to take a proactive approach in the role
• Business proficiency in both written and spoken English
• Demonstrated continuous career growth within an organisation

We\'d love to see:

• Fundamental awareness of technical constructs such as FTP sites, data ingestion and encryption/decryption
• An interest in the regulatory and/or compliance industries and market developments

If this sounds like you:
Apply if you think we\'re a good match. We\'ll get in touch with you to let you know the next steps but in the meantime feel free to browse this: https://www.bloomberg.com/professional/product/vault/

Bloomberg is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of age, ancestry, color, gender identity or expression, genetic predisposition or carrier status, marital status, national or ethnic origin, race, religion or belief, sex, sexual orientation, sexual and other reproductive health decisions, parental or caring status, physical or mental disability, pregnancy or parental leave, protected veteran status, status as a victim of domestic violence, or any other classification protected by applicable law.

Bloomberg is a disability inclusive employer. Please let us know if you require any reasonable adjustments to be made for the recruitment process. If you would prefer to discuss this confidentially, please email apac_recruit@bloomberg.net

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