Job Description

Do you want to join us in helping to fight the world's most threatening diseases and enabling access to care for more people around the world? At Siemens Healthineers, we pioneer breakthroughs in healthcare. For everyone. Everywhere.

We offer you a flexible and dynamic environment with opportunities to go beyond your comfort zone in order to grow personally and professionally. Sound interesting?

Then come and join our global team as Execution Manager, In-Vivo to lead the Customer Service Execution team in ensuring high level of customer satisfaction and high-quality operations processes.

Your tasks and responsibilities:

• You will manage Team Leads - ensuring that they are equipped to and capable of supporting delivery against Customer Satisfaction and contract obligations with the meeting of operational KPIs and financial targets. Ensure tools and infrastructure is in place to meet our objectives and manage the process delivery to the field and our customers. Developing a high-performance culture and delivery with a professional appearance that truly demonstrates a high-performance team and culture
• You will design, implement, and continuously improve operations processes to ensure a high quality of service, contract obligations are met, internal requirements are met (information tracking, reporting, costing, etc), and financial targets are achieved. Ensure Operations can meet Quality Certification standards, manage the installed base, and manage our customers’ expectations, through routine works and escalations. Determine and Achieve productivity-saving targets.
• You will work with senior management to develop and action budgets for Operations, including budgets for capital expenditure required to ensure operations are correctly equipped with tools, spares, and test equipment. Support the development and implement strategic directions in Healthcare with CS management. Implementing the service budgets by including the installed base development, the contractual/non-contractual work, and service sales programs by the defined Healthcare target agreements within the selected region
• You will ensure the highest technical, operational, and financial performance installation projects, equipment services and maintenance, upgrades, and updates of medical equipment according to technical specification.
• You will cooperate with the Service Operation functions and following the implemented the required Service Support Processes SERVOR (Registration, clarification, dispatch, spare part logistic, service confirmation)
• You will oversee the overview recourse development and execute required manpower calculation related to I-base development and budget frame. Develop staff training in coordination with its respective Team Leads
• You will ensure extensive sales support to the local sales organization / modality manager. Ensure technical collaboration and knowledge transfer during sales offers and projects.
• You hold the disciplinary responsibility for the staff assigned.

To find out more about the specific business, have a look at https://www.siemens-healthineers.com/services

Your qualifications and experience:

• Successfully completed a bachelor’s degree
• Prior experience in management and execution of Operations function
• Prior experience in a service business of a relevant industry
• Experience in leading teams and people management
• Technical experience is a plus

Your attributes and skills:

• You have a lean mindset and understand the operations workflow of a Service business
• You can interact and network with Senior Executives
• You are self-motivated, with an ability to work under pressure and to manage multiple tasks in a dynamic corporate environment
• You have strong communication skills, organizational skills, and presentation skills
• You are proficient in written and verbal English

Our global team:
We are a team of 66,000 highly dedicated employees across more than 70 countries passionately pushing the boundaries of what’s possible in healthcare to help improve people’s lives around the world. As a leader in the industry, we aspire to create better outcomes and experiences for patients no matter where they live or what health issues they are facing. Our portfolio, spanning from in-vitro and in-vivo diagnostics to image-guided therapy and innovative cancer care, is crucial for clinical decision-making and treatment pathways.

Our culture:
We are part of an incredible community of scientists, clinicians, developers, researchers, professionals, and skilled specialists pushing the boundaries of what’s possible, to improve people’s lives around the world. We embrace a culture of inclusivity in which the power and potential of every individual can be unleashed. We spark ideas that lead to positive impact and continued success.

Check our Careers Site at https://www.siemens-healthineers.com/careers

As an equal opportunity employer, we welcome applications from individuals with disabilities.

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To all recruitment agencies: Siemens Healthineers does not accept agency resumes. Please do not forward resumes to our jobs alias, employees, or any other company location. Siemens Healthineers is not responsible for any fees related to unsolicited resumes.

Organization: Siemens Healthineers Company: Siemens Healthcare Pte Ltd Experience Level: Experienced Professional Job Type: Full-time