Job Description

The incumbent reports to the Section Head in-charge and works with minimal day-to-day supervision. Specific duties include:

1. Supervisory
Assist the Section Heads to manage co-opted teams of support staff on projects and/or in daily operations.

2. Operational
A. Academic Events and Services (Graduation):
i. Commencement
\xe2\xa6\x81 Assist Commencement IC in planning and managing the event
\xe2\xa6\x81 Data preparation for the event, eg preparation of CIT and FM files, etc.
\xe2\xa6\x81 Managing student assistants

ii. Conferment
\xe2\xa6\x81 Carry out graduation degree conferment and programme completion processes
\xe2\xa6\x81 Data checking
\xe2\xa6\x81 Update fields in Student Records System to facilitate monthly conferment
\xe2\xa6\x81 Assist in preparing Chancellor\'s List

iii. Customer Service
\xe2\xa6\x81 Assist to oversee and carry out degree scroll operations
\xe2\xa6\x81 Assist with letters (e.g., Certification Letter requests, etc.)
\xe2\xa6\x81 Review SOPs and contingencies processes
\xe2\xa6\x81 Quality monitoring and revise work processes to improve efficiency of services
\xe2\xa6\x81 Web administration

iv. Special Needs Arrangements
\xe2\xa6\x81 Assist Special Needs IC in managing new and current special needs requests
\xe2\xa6\x81 Updating of approved special needs arrangements in system
\xe2\xa6\x81 Planning and managing special needs arrangements for exams

v. Qualifying English Test (QET) / Diagnostic English Test (DET)
\xe2\xa6\x81 Work closely with the Centre for English Language Communication (CELC) on the planning and logistics
\xe2\xa6\x81 Update QET/DET websites and send circular to students
\xe2\xa6\x81 Manage QET/DET registration and queries

B. Records Management:
i. Manage Archival Records
\xe2\xa6\x81 Manage and maintain archival information in various media and forms, eg microfilms, EDMS, etc
\xe2\xa6\x81 Identify the documents within each Section that need to be e-filed
\xe2\xa6\x81 Prepare the schedule for e-filing and monitor the progress of the e-filing in accordance with the stipulated schedule.
\xe2\xa6\x81 Assist in attending to enquiries relating to policies governing the archival of student academic records

Qualifications

• University degree.
• Relevant work experience in an education environment preferred.
• Excellent communication (oral and written) skills.
• Organised and able to work well under pressure and with tight deadlines.
• Team player with good problem-solving and critical-thinking skills.
• Proficient in MS Office applications.
• Experience in / Exposure to PeopleSoft Campus Solutions will be a definite advantage.

Covid-19 Message

At NUS, the health and safety of our staff and students are one of our utmost priorities, and COVID-vaccination supports our commitment to ensure the safety of our community and to make NUS as safe and welcoming as possible. Many of our roles require a significant amount of physical interactions with students/staff/public members. Even for job roles that may be performed remotely, there will be instances where on-campus presence is required.

Taking into consideration the health and well-being of our staff and students and to better protect everyone in the campus, applicants are strongly encouraged to have themselves fully COVID-19 vaccinated to secure successful employment with NUS.

More Information

Location: [[Lower Kent Ridge Road]]

Organization: [[NUS]]

Department : [[Registrar\'s Office]]

Employee Referral Eligible: [[No]]

Job requisition ID : 18921

National University of Singapore