Job Description

Executive - Account Management

Job Summary / Overview

As a B2B Account Manager (Executive), you will manage and grow a portfolio of corporate customers purchasing groceries and services from FairPrice Group. You'll drive revenue and margin, deepen relationships, coordinate cross-functionally (Product, Ops, Supply Chain, Finance), and ensure a seamless end-to-end experience--from onboarding and pricing through to fulfilment, invoicing and after-sales support.

Purpose / Summary

This role exists to (1) acquire, retain and expand B2B corporate accounts, (2) deliver GMV and GP against targets, and (3) be the single point of contact to orchestrate internal teams so that corporate customers receive reliable, cost-efficient and compliant service.

Key Responsibilities / Duties

Portfolio ownership & growth

Own a book of B2B accounts; deliver

GMV, margin, AOV and retention

targets. Build account plans with quarterly goals, pipeline, and expansion plays (e.g., pantry programs, pre-orders, seasonal gifting).

Client success & relationship management

Be the day-to-day contact for corporate buyers, finance approvers and facility/ops users. Run QBRs, service reviews and resolve escalations with clear RCAs and prevention plans.

Commercial execution

Prepare quotations and proposals; coordinate contractual/term pricing and simple rebates within guardrails. Manage product lists (core SKUs, bundles), re-order templates, and multi-drop delivery setups.

Operational coordination

Liaise with fulfilment teams, Supply Chain and Customer Service on orders, slots and delivery exceptions. Ensure proper onboarding (roles/approvals), consolidated invoicing and AR follow-ups with Finance.

Data & reporting

Track performance using dashboards; build weekly/monthly reports (GMV, margin, order metrics, NPS/LM). Use Gsheet/BQ to identify gaps (stock, price, conversion) and propose actions.

Campaigns & seasons

Support corporate campaigns (e.g., CNY hampers, 7th-month, Xmas) and pre-order windows end-to-end. Coordinate internal comms, product availability, pricing windows and service readiness for peak periods.

Process improvement

Log product/platform feedback (pricebooks, approvals, invoicing) and partner with Product/Engineering on fixes Document SOPs, exception flows and playbooks for repeatable success across accounts.

Compliance & governance

Adhere to procurement guidelines, PDPA, finance controls and audit requirements; maintain clean documentation.

JOB REQUIREMENTS

Job Requirements

Required Qualifications / Skills

Diploma/Degree in Business, Supply Chain, Marketing or related field.

1-3 years

of experience in account management, B2B sales, customer success or category/operations (e-commerce or FMCG preferred). Proficient in

Excel/Google Sheets

(pivot tables, lookups),

Slides/Docs

, and a

CRM

(e.g., Salesforce/HubSpot). Strong commercial acumen: pricing basics, promotions, margin math, and simple rebate structures. Comfortable with performance reporting and translating data insights into actions.

Required Attributes

Customer-obsessed, organized and execution-driven; able to manage multiple accounts and deadlines. Clear written and verbal communication; confident running client meetings and internal huddles.

Desired Competencies / Attributes

Working knowledge of

B2B buying/approvals

, entity structures, invoicing and AR follow-ups. Familiarity with fulfilment/last-mile concepts (slots, cut-offs, peak planning). Basic SQL is a plus. Collaborative mindset; comfortable influencing cross-functional teams without direct authority. Continuous improvement mindset with documented SOPs and feedback loops.

Working Conditions

Location:

Singapore

Hours:

Mon-Fri business hours

Travel:

Within Singapore for client meetings, events and site visits. #

SKILLS

SALES
SALES OPERATIONS
CUSTOMER SERVICE
ACCOUNT MANAGEMENT
NOT APPLICABLE