Job Description

Career in the HospitalJoin our incredible team at the National University Hospital (NUH), where we believe that a hospital is more than just a workplace. Every day, we witness the remarkable impact that our healthcare professionals can have on individuals, families, and entire communities.At NUH, we are driven by a shared purpose - to lend a helping hand to those in need, to be a source of support and healing, and to empower patients to live their best lives.We are looking for passionate and committed individuals to join us as we transform lives and create a lasting impact in the lives of our patients. The impact you make at NUH will be profound, regardless of the role you take up in the hospital.About NUHThe National University Hospital (NUH) is Singapore's leading university hospital, with a proud heritage dating back to 1905 with the establishment of what's now the NUS Yong Loo Lin School of Medicine. Our strong ties with the medical school have shaped us into a unique institution, allowing us to seamlessly integrate clinical care with teaching and research. As a university hospital, we go beyond the realm of providing tertiary medical care. We are a hub of knowledge and innovation, attracting healthcare professionals who are passionate about pushing boundaries and making significant contributions to the field.About Department and Purpose of the PositionThis position facilitates efficient laboratory operations through the management of specimen handling, billing processes, and client relations. Serving as an interface between the laboratory, external clients, and internal stakeholders, the role contributes to financial performance, maintains data integrity, and assists with professional development initiatives. These functions align with the organization's goals of enhancing patient care and operational effectiveness.Key ResponsibilitiesPrimary Responsibilities and Duties (80%) * Sorting and sending out of reports and specimens.

• Handle billing related matters. (E.g.: Charge Discrepancy, posting deposits, Dropped Charges)
• Generate billing report, check, and submit Monthly Billing Report for external parties.
• Check and submit Weekly Add-Test and Charges Listing for external parties.
• Track Capex/operating budget, staff training budget and other NUH-related funds.
• Perform procurement of office supplies, lab equipment, consumables, and stationery to ensure smooth operation.
• Process invoice payment, staff claims (e.g. travel, overtime) and other miscellaneous requests.
• Coordinate training activities/schedules of staff.
• Scan, file, and retrieve blocks and slides from in-house or off-site storage.
• Organise and coordinate meetings and events.

Secondary Responsibilities and Duties (20%) * Liaise with Pathologists and External stakeholders for Re-Cut Services or Send-Out Tests

• Handle grossing, phone enquiries, charging, feedback and complaint.
• Manage professional development and external relations.
• Maintain good filing system.
• Manage contracts.
• Compile information and/or statistics as and when required.
• Any other projects / duties as directed by Supervisor.

Key Requirements

• At least Diploma or more than 5 years of administration experience.
• Responsive, attentive and be able to work under pressure.
• Customer Service orientated.
• Good IT skills.
• Good interpersonal skills.
• Good team player.

Closing & ApplicationsWhen you join NUH, you become part of a dynamic and collaborative environment where expertise, knowledge, and compassion all come together.Working in healthcare offers satisfaction that extend far beyond the ordinary. The smiles of gratitude from patients and the profound sense of fulfilment that comes from helping others cannot be measured. It is a career that allows for both personal and professional growth. The challenges you encounter in this rapidly evolving industry push you to constantly expand your knowledge and skills, as well as encourage lifelong learning.Be a part of a team that gets to create a transformative healthcare experience for our patients and professionals alike.

National University Health System