Job Description

About UsCapitaLand Group (CapitaLand) is one of Asia\xe2\x80\x99s largest diversified real estate groups. Headquartered in Singapore, CapitaLand\xe2\x80\x99s portfolio focuses on real estate investment management and real estate development, and spans across more than 260 cities in over 40 countries.The main role of the Executive, Central Reservation is to aid and support the Sales Department by effectively and efficiently processing all forms of reservations for all Ascott properties in Singapore. He/she is required to handle and process reservations and enquiries through various channels such as, online travel agencies, FITs, phone calls, emails etc and ensure the accuracy of the distribution and communication of information to both internal and external customers. The responsibilities also include the following:-Answer all incoming calls within the service level, and in a professional, helpful and engaging way.-All emails enquiries are to be responded within the service level and complies with the company\xe2\x80\x99s procedures.Ensure all reservation details are entered timely and accurately into the system.-Maintain a positive selling approach to maximise yield in both occupancies and rates.-Ensure external and internal customer expectations are being met and guest needs are satisfied.Other reservation or sales support related tasks:-Assist with group bookings and coordinate with various departments with regards to the requirements and billing instructions.-Ensure departmental documentations and filing are in proper order (Eg: security deposit waivers and credit facility applications).-Preparation of commission letters for property agents and follow-up with the Finance Department.-Liaise with corporate bookers on in-house guest extension of stay and to coordinate with the respective properties.-To be assigned to a Sales Manager and respond to all sales enquiries with follow-up actions, via e-mail or phone. Create and maintain company profiles in the relevant softwares (ie; SAGE and Property Management System).-The Company may assign duties in addition to those listed/described above and/or vary the scope of work according to business requirements.Benefits

• Comprehensive medical coverage
• Training and development opportunities
• Subsidised rates at Ascott serviced residences
• Strong advocate of staff volunteerism
• Wellness programmes

Closing Statement:At CapitaLand, we advocate fair employment practices, and recruit talents based on merit and fit with our Corporate values. We provide equal opportunity for all qualified persons and build an inclusive workplace regardless of race, gender, age, religious belief or nationality.Only shortlisted candidates will be notified.

CapitaLand