Job Description

The Executive, Financial Aid assesses student\xe2\x80\x99s financial circumstances and offers the corresponding financial ais assistance. We are looking for candidate who is highly passionate in helping our students with their financial aid matters. The incumbent will provide financial counselling/recommendation of appropriate financial aid schemes based on students\xe2\x80\x99 needs and follow through the application and offer processes to ensure the students receive the eligible assistance.

Key responsibilities:

Administer financial aid activity including coordination with relevant offices on timeline and update through circulars.

Update financial aid\xe2\x80\x99s website on financial aid information.

Evaluate submitted supporting documents and prompt follow up on required documents.

Process applications and selection for financial aid scheme.

Coordinate applications and disbursement of various financial assistance options including study loans; tuition fee loans and student loans.

Administer Tuition Grant Agreement Signing.

Handle enquiries on financial schemes and bursary through emails and phone calls.

Provide financial counselling/recommendation of appropriate financial schemes via assessment of students\xe2\x80\x99 needs.

Coordinate donor bursary interviews, if required.

Assist in outreach activities e.g NTU Open House.

Update website information.

Other adhoc tasks and projects assigned by manager.

Requirements:

Minimum diploma with at least 2 years of prior work experience, preferably in administration, finance, financial aid/bursary handling and customer-facing environment

Prior financial aid experience is advantageous

Customer-centric and personable \xe2\x80\x93 able to carry him/herself well in face-to-face or tele-conversations with others

Good communication skills

Meticulous, with demonstrated organizational skills, including the ability to prioritize and coordinate work volume to meet deadlines

Strong team player

Proficient in Microsoft Office, especially Word and Excel

Ability to suggest process improvement

Accountable and proactive

Hiring Institution: NTU

Nanyang Technological University