Executive, Membership & Guest Services
Job Description
Responsibilities * Deliver excellent service and maximize guests' experience by understanding and meeting their expectations * Assigned at designated counters in the Casino to attend to the need Responsibilities Deliver excellent service and maximize guests' experience by understanding and meeting their expectations Assigned at designated counters in the Casino to attend to the needs and requests of guests, e.g. application of Genting Rewards membership, rewards redemption, booking / amendment of attractions, hotels, restaurants, limousine and flights, and booking of facilities within / outside of RWS etc. Actively address guest feedback on their experiences to improve and enhance customer satisfaction Familiar with all campaigns, promotions and events in order to provide accurate and up-to-date information to guests Ensure compliance with standard operating procedures and regulatory requirements, e.g. Membership, Casino Entry Levy, Ticketing and High Limit Gaming Area processes Requirement Diploma in Business or Marketing with proficiency in Microsoft Office applications Possess strong communication and customer service skills with relevant experience from the hospitality or service industry Must be able to work rotating shifts, including weekends and public holidays Proficiency in English and Mandarin to handle English and Mandarin speaking guests
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Job Detail
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Job IdJD1196571
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:$33600 - 39600 per year
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Employment StatusPermanent
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Job LocationSingapore, Singapore
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EducationNot mentioned