Job Description

Job Responsibilities

• Provide back-up support to the team to ensure that all duties are fully covered.
• Manages, oversees, and performs supervisory tasks to direct and control activities performed to effectively manage the end to end Ocean Freight processes
• Manage customers\xe2\x80\x99 complaints and escalation, troubleshoot problems and provide solutions.
• Take appropriate corrective actions with the relevant parties (internally/externally) to prevent re-occurrence of customer complaints.
• Build and maintain relationship with customers to fulfil requirements and upkeep customers KPIs.
• Continually seeking new ways to improve work processes and efficiently meeting team KPI.
• Generate KPI report \xe2\x80\x93 provide monthly performance data (transit time, urgent shipment and damage report, billing, etc).
• Develop or work closely with list of key vendors and form strategic alliance to manage cost efficiencies and operational deliverables.
• Ensure all documentation processes meet customer standard and adhered to operational procedures.
• Ensure all shipping processes are closed off timely i.e. from receiving of request, invoicing, etc.
• Ensure all freight rates are accurate and updated in the system.
• Assist in data analysis for management review.
• Carrier management (includes operation escalations, rectifying invoice disputes, etc.

Qualifications and Experience

• Diploma/Degree in Logistics, Supply Chain Management, or equivalent.
• 5 years in Freight Forwarding Industry
• Experience in handling cross trade, shipments, DG cargoes and Certificate of Origin will be an advantage.
• In-depth knowledge of the Logistics or Freight Forwarding industry, particularly in freight.
• Strong decision making and problem-solving skills
• Good communication and people skills.
• Able to work independently with minimal supervision.
• Working knowledge of customs declaration, Tradenet & Cargowise.
• Meticulous, ability to multi-task and able to work in fast pace environment.
• Immediate starter

Job Types: Full-time, Contract Salary: $2,500.00 - $3,500.00 per month Benefits:

• Cell phone reimbursement
• Health insurance

Schedule:

• Monday to Friday

Work Location: In person