Job Description

What the role is:As a member of Team Central Provident Fund (CPF), you will play a crucial role in helping over 4 million members save for their retirement, healthcare, and housing needs as well as helping them cope with life\'s uncertainties. With a fulfilling career, career growth, and development opportunities, you will be part of a big family of dedicated professionals. Join us and champion financial security for Singaporeans while leaving a lasting legacy.What you will be working on:Join our team where you will play a vital role in shaping the future of our Customer Contact Centre. As a member of the Performance and Operations Support Unit, you will provide planning and strategic support to drive the transformation of call and correspondence services to achieve best-in-class standard. The broad area of responsibilities include: \xe2\x80\xa2 Provide hands-on support to frontline Contact Centre officers in initiating access applications, ensuring a seamless flow through processing stages by maintaining close collaboration with backend counterparts. \xe2\x80\xa2 Facilitate the onboarding process for new vendors and staff, ensuring completion of all essential documentation to streamline the integration process effectively. \xe2\x80\xa2 Maintain an organised system for tracking inventory and system records, ensuring they meet operational requirements and there is no unauthorised system access. \xe2\x80\xa2 Collaborate closely with Contact Centre officers to raise purchase orders via GeBIZ, ensuring smooth procurement processes that align with Board\'s standards and requirements. \xe2\x80\xa2 Support the smooth functioning of the unit by managing administrative tasks, including handling correspondence, and maintaining organised documentation. \xe2\x80\xa2 Proactively identify opportunities for process improvement, suggest or utilise technology such as Excel VBA, Python, UiPath, and Power BI to drive process improvement and boost efficiency across operations.What we are looking for:

• Previous experience in administrative support roles, contact centre or IT department preferred. \xe2\x80\xa2 Proficiency in maintaining organised systems for tracking inventory and system records, ensuring compliance with operational requirements and security standards. \xe2\x80\xa2 Experience in facilitating the onboarding process for new vendors and staff, including document completion and interdepartmental coordination, is advantageous. \xe2\x80\xa2 Familiarity with GeBIZ procurement processes and experience in raising purchase orders is a plus. \xe2\x80\xa2 Good administrative skills, including correspondence handling and documentation management. \xe2\x80\xa2 Ability to proactively identify process improvement opportunities and implement solutions using technology tools such as Excel VBA, Python, UiPath, and Power BI. \xe2\x80\xa2 Excellent communication and collaboration skills to work closely with frontline Contact Centre officers and backend counterparts to ensure seamless processing of access applications and procurement procedures. The seniority of appointment would commensurate with relevant work experiences. What you can expect \xe2\x80\xa2 A challenging and rewarding career \xe2\x80\xa2 A variety of formal and informal training to enhance your skills in the evolving technology landscape \xe2\x80\xa2 Promotion opportunities based on your capability and on-the-job performance \xe2\x80\xa2 A friendly work environment with like-minded colleagues to co-create and collaborate together \xe2\x80\xa2 A hybrid work model allowing remote work for up to 50% of the time, contingent upon the exigencies of service \xe2\x80\xa2 A productive yet growth-oriented workplace with a flexible dress code empowering you to decide your appropriate outfit for the day \xe2\x80\xa2 A comprehensive rewards package \xe2\x80\xa2 Annual leave and pro-family leave \xe2\x80\xa2 Medical and dental benefits \xe2\x80\xa2 Access to recreational activities \xe2\x80\xa2 Position is on a 1-year full-time contract directly under the payroll of CPF Board with an option to renew, contingent upon confirmation and subject to organisational needs. Additionally, there is potential for emplacement into a permanent position About Central Provident Fund Board At the Central Provident Fund (CPF) Board, we believe in developing individuals who are inspired to do their life\'s best work, through 3Ps: Purposeful Work, Professional Growth, People & Culture. Purposeful Work - The CPF Board helps 4 million members save for their retirement, healthcare and housing needs. Beyond being a pension fund, we are unique in being a national social security organisation, and we serve CPF members knowing that we make a difference.

About Central Provident Fund Board:At the Central Provident Fund (CPF) Board, we believe in developing individuals who are inspired to do their life\'s best work, through 3Ps: Purposeful Work, Professional Growth, People & Culture. Purposeful Work - The CPF Board helps 4 million members save for their retirement, healthcare and housing needs. Beyond being a pension fund, we are unique in being a national social security organisation, and we serve CPF members knowing that we make a difference. Professional Growth - At CPF Board, you will have the opportunity to learn on the job and pick up new skills and knowledge. Although you are joining one organisation, you will have access to many career paths in the years ahead. People and Culture - When you join CPF Board, you become part of a mission-oriented organisation with a strong culture of teamwork, collaboration, and innovation. As an employer, we value our people as our greatest asset, and foster a culture of respect, diversity, and inclusivity, where everyone\'s voice is heard, and contributions are recognised and celebrated. Come and be a part of #TeamCPF today, to make a difference in the lives of others and in the future of Singapore.

Central Provident Fund Board