Job Description

What the role is:At #TeamCPF, you\'re not just joining a team; you are embracing a culture of excellence, collaboration, and meaningful impact. You will play a pivotal role in empowering over 4 million members to secure their retirement, healthcare, housing needs and better navigate life\'s uncertainties. We thrive on sharp minds and insightful decisions. Your ability to analyse and think critically isn\'t just valued; it\'s essential. Every choice you make contributes to our collective success. Collaboration is our way of life. We believe in the power of effective partnerships and seamless communications across teams. Together, we amplify each other\'s strengths and achieve remarkable results. Our learning never stops. We encourage your inquisitiveness and courage to embrace new challenges head-on. Your agility, readiness to challenge conventions, embrace of data-driven strategies, dedication to learning and applying new skills fuels our innovation and progress. At the core of everything we do lies a genuine desire to make a difference. We serve our community and support each other with compassion, empathy, and unwavering dedications. Every action we take is guided by a deep sense of purpose and a commitment to those we serve. Join us at #TeamCPF! Together, let\'s redefine possibilities and leave a legacy that echoes for generations.What you will be working on:As a member of the Performance and Operations Support Unit, you will play a crucial role in providing planning and strategic support to drive the transformation of call and correspondence services. Our goal is to achieve a best-in-class standard for our customer service. In this role, you will: \xe2\x80\xa2 Provide hands-on support to frontline Contact Centre officers in initiating access applications, ensuring a seamless flow through processing stages by maintaining close collaboration with backend counterparts. \xe2\x80\xa2 Facilitate the onboarding process for new vendors and staff, ensuring completion of all essential documentation to streamline the integration process effectively. \xe2\x80\xa2 Maintain an organised system for tracking inventory and system records, ensuring they meet operational requirements and there is no unauthorised system access. \xe2\x80\xa2 Collaborate closely with Contact Centre officers to raise purchase orders via Government\'s e-procurement portal (GeBIZ), ensuring smooth procurement processes that align with Board\'s standards and requirements. \xe2\x80\xa2 Support the smooth functioning of the unit by managing administrative tasks, including handling correspondence, and maintaining organised documentation. \xe2\x80\xa2 Proactively identify opportunities for process improvement, suggest or utilise technology such as Excel VBA, Python, UiPath, and Power BI to drive process improvement and boost efficiency across operations.What we are looking for:We value the diverse talents and experiences that each individual brings to the table. While mastery of every requirement may not be necessary, familiarity and expertise in some of the following areas will position you for success within this team. \xe2\x80\xa2 Relevant experience in administrative support roles or in a contact centre environment. \xe2\x80\xa2 Proficiency in maintaining organised systems for tracking inventory and system records, ensuring compliance with operational requirements and security standards. \xe2\x80\xa2 Experience in facilitating the onboarding process for new vendors and staff, including document completion and interdepartmental coordination, will be an added advantage. \xe2\x80\xa2 Familiarity with GeBIZ procurement processes and experience in raising purchase orders will be an added advantage. \xe2\x80\xa2 Possess strong administrative skills, including correspondence handling and documentation management. \xe2\x80\xa2 Ability to proactively identify process improvement opportunities and implement solutions using technology tools such as Excel VBA, Python, UiPath, and Power BI. \xe2\x80\xa2 Possess strong collaboration skills to work closely with frontline Contact Centre officers and backend counterparts to ensure seamless processing of access applications and procurement procedures. The seniority of appointment and actual corporate job title will commensurate with individual work experiences. Position is on a 1-year full-time contract directly under the payroll of CPF Board with an option to renew, contingent upon confirmation and subject to organisational needs. Additionally, there is potential for emplacement into a permanent position. What you can expect Being part of #TeamCPF means embarking on a challenging and rewarding career in a progressive workplace that values productivity and growth. Here\'s what awaits you: \xe2\x80\xa2 Opportunities to engage in a mix of formal and informal training, keeping your skills sharp in our ever-evolving technological landscape. \xe2\x80\xa2 Promotion opportunities based on your capability and on-the-job performance. \xe2\x80\xa2 A vibrant community of like-minded and friendly colleagues, where collaboration and creativity thrive. \xe2\x80\xa2 Flexibility of a hybrid work model allowing remote work for up to 50% of the time, contingent upon the exigencies of service. \xe2\x80\xa2 Flexible dress code that empowers you to choose your appropriate outfit for the day. \xe2\x80\xa2 A comprehensive rewards package that includes annual leave, pro-family leave, medical and dental benefits, and access to recreational activities.About Central Provident Fund Board:At the Central Provident Fund (CPF) Board, we believe in developing individuals who are inspired to do their life\'s best work, through 3Ps: Purposeful Work, Professional Growth, People & Culture. Purposeful Work - The CPF Board helps 4 million members save for their retirement, healthcare and housing needs. Beyond being a pension fund, we are unique in being a national social security organisation, and we serve CPF members knowing that we make a difference. Professional Growth - At CPF Board, you will have the opportunity to learn on the job and pick up new skills and knowledge. Although you are joining one organisation, you will have access to many career paths in the years ahead. People and Culture - When you join CPF Board, you become part of a mission-oriented organisation with a strong culture of teamwork, collaboration, and innovation. As an employer, we value our people as our greatest asset, and foster a culture of respect, diversity, and inclusivity, where everyone\'s voice is heard, and contributions are recognised and celebrated. Come and be a part of #TeamCPF today, to make a difference in the lives of others and in the future of Singapore.

Central Provident Fund Board