Job Description

Are you looking for a supportive, collaborative workplace with great teams and inspiring leaders? You've come to the right place. We're looking for ambitious people who share our values and want to make every day better for people around the world. If this sounds like you, and the career below sounds exciting, we'd like to hear from you.

Working Arrangement Hybrid



ROLES & RESPONSIBITIES

Responsible for running the day to day management of the policy services matters related to retail business.

The incumbent will support administering of inforce policy requests, including policy changes, illustrations/statements, payout transactions. Ensures that the primary objective is met in terms of the delivery of quality and efficient services for post sales transaction for inforced policies of all distribution channel are attended/processed within agreed SLA.

SYSTEM PROCESS

• To proactively identify problems in system or workflow and process improvement to enhance effectiveness and efficiency in work processes.
• Serves as the liaison and the reference point between the business and the technical analyst in making sure the requirements are clearly understood and translated to the functional requirements by leveraging on the resources and skill-set within and across work-streams.
• Responsible to analyze processes and best practices to ensure the system is delivered with maximize synergies, quality and efficiencies.
• To liaise and work closely with IS department in seeking solutions to problems identified.
• To ensure business requirements are reviewed and signed off for system enhancement
• To perform quality user acceptance on system enhancement/production fix and ensure proper follow through of issues till closure

PROCEDURE MANUAL/FORMS

To ensure relevant standard operating procedure manual are updated on a timely basis whenever there are amendments or updates. Transaction forms are reviewed for accuracy and relevance.

BACKUP SERVICES

In the absence of team members, the incumbent will provide support in processing service requests, UAT and other assigned task.

OTHER FUNCTIONS

• Performs QA for manual transactions.

• Other duties to be delegated to you from time to time.

PERFORMANCE DIMENSIONS - KEY RESULTS AREAS

• Maintain efficiency, reduce errors or reworks
• Observe confidentiality of information and careful oversight of data
• Compliance with regional and corporate HR guidelines
• To collaborate with all internal teams to achieve Corporate goals & objectives

What we are looking for

• Diploma/Degree from any recognized institution/university
• Related insurance qualifications would be an advantage
• Minimum 5 years of working experience
• Minimum 3 years of relevant experience in life insurance operations

What can we offer you?

• A competitive salary and benefits packages.
• A growth trajectory that extends upward and outward, encouraging you to follow your passions and learn new skills.
• A focus on growing your career path with us.
• Flexible work policies and strong work-life balance.
• Professional development and leadership opportunities.

Our commitment to you

• Values-first culture

We lead with our Values every day and bring them to life together. * Boundless opportunity

We create opportunities to learn and grow at every stage of your career. * Continuous innovation

We invite you to help redefine the future of financial services. * Delivering the promise of Diversity, Equity and Inclusion

We foster an inclusive workplace where everyone thrives. * Championing Corporate Citizenship

We build a business that benefits all stakeholders and has a positive social and environmental impact.

Every career at Manulife/John Hancock provides the opportunity to learn new skills and move your career forward. Ready to make an impact somewhere? What are you waiting for? Apply today.

About John Hancock and Manulife

John Hancock is a unit of Manulife Financial Corporation, a leading international financial services group that helps people make their decisions easier and lives better. We operate primarily as John Hancock in the United States, and Manulife globally, including Canada, Asia and Europe. We provide financial advice, insurance and wealth and asset management solutions for individuals, groups and institutions. Assets under management and administration by Manulife and its subsidiaries were CAD$1.3 trillion (US$1.1 trillion) as of June 30, 2021. Manulife Financial Corporation trades as MFC on the TSX, NYSE, and PSE, and under 945 on the SEHK. Manulife can be found at .

One of the largest life insurers in the United States, John Hancock supports more than 10 million Americans with a broad range of financial products, including , , , , and . Additional information about John Hancock may be found at .

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact .