Job Description

The incumbent drives the end-to-end execution of front-end technology initiatives, specifically focusing on the deployment and optimization of Checkout systems. Key areas of work includes but is not limited to gathering business requirements to re-engineer front-line workflows for maximum efficiency, overseeing and participating in rigorous User Acceptance Testing (UAT), and managing on-site implementation across various retail outlets. By bridging the gap between technical solutions and store operations, the position ensures seamless system adoption through stakeholder engagement and hands-on staff training. Furthermore, the role leverages data analytics to monitor project KPIs and ROI, ensuring all retail enhancements deliver measurable value to the organization.

JOB REQUIREMENTS

Drive and manage the smooth transition and deployment of front end system related projects. Liaise with IT Project Managers to ensure all deliverables are on schedule and escalate critical failure points to management Monitor stores' feedback after rollout and identify key issues for targeted follow up actions/enhancements Participate in key cross-functional projects and work with relevant stakeholders to develop problem statements and identify end-to-end solutions to address issues Assess and lead the requirement gathering for new initiatives or enhancements with end users and communicate requests to system designers Ensure all functionalities and end-to-end UAT are passed with proper documentation being maintained and end users are equipped with user guides and training to facilitate the rollout of new requirement before deployment to stores Continuously look at existing workflows to identify opportunities for improvement Ensure smooth rollout and prompt resolution of issues in the live environment Oversee daily operational support on all project-related matters for stores and ensure timely response and closure of production issues and feedback Ensure training guides are regularly upgraded with relevant functionalities Utilize data analytics to track project KPIs and ROI. #

SKILLS

BUSINESS PROCESS
STORE OPERATIONS