Job Description

Location Singapore, Central Singapore

Planning Area
ROCHOR

Job Type
Contract

Salary
$2,800 - $4,300 Per Month

Date Posted
4 hours ago

Expiry Date
10-Sep-2022
Additional Details


Job ID
352620

Job Views
1

Roles & Responsibilities COMPANY DESCRIPTION Singapore Management University is a place where high-level professionalism blends together with a healthy informality. The 'family-like' atmosphere among the SMU community fosters a culture where employees work, plan, organise and play together – building a strong collegiality and morale within the university.

Our commitment to attract and retain talent is ongoing. We offer attractive benefits and welfare, competitive compensation packages, and generous professional development opportunities – all to meet the work-life needs of our staff. No wonder, then, that SMU continues to be given numerous awards and recognition for its human resource excellence.
RESPONSIBILITIES

• This position is for SMU Academy (SMUA).
• Assist with sales and marketing functions.
• Manage day to day enquiries received through the SMU Academy’s hotline and email.
• Acquiring and expanding new and current customer base (both individuals and corporates) through various sales acquisition approaches - cold calling, networking, social media, emails. etc.
• Maintain strong client relationships by providing support, information, and advice on our courses.
• Handle both in-bound and out-bound customer enquiries in a professional and timely manner.
• Ability to resolve customer feedback and issues and escalate them if necessary to senior management.
• Manage and minimise class cancellation, maintain a minimum sign up of 10 participants for each module.
• Able to identify marketing channels for programmes, strategic partnerships, and events.
• Assist with the development of customer relationship journey for both B2B and B2C.
• Understand competitors’ offerings for the same and new programmes and be able to analyse and define market demand.
• Good writing skills and meticulous with proofreading content.
• Excellent customer service skills.

QUALIFICATIONS

• Higher Nitec, Diploma or Degree with at least 3 to 5 years of relevant work experience.
• Ability to handle pressure and meet deadlines.
• Attention to detail.
• Excellent time management and organisation.
• Able to work in fast-paced and self-directed environment.
• Exceptional verbal and written communication skills.
• Highly proficient level computer skills including Ms Word, PowerPoint, Excel and Outlook.
• Excellent telephone sales personality skills.
• Good understanding of marketing via various digital platforms.
• Possess good level of written, communication and interpersonal skills.

OTHER INFORMATION
Candidates who do not possess the stipulated qualifications but have relevant work experience may still apply. Remuneration and appointment terms shall commensurate with qualifications and experience. SMU reserves the right to modify the appointment terms where necessary. Please note that your application will be sent to and reviewed by the direct employer - Singapore Management University
Tags
executive senior executive programme sales year contract smua