Job Description

Job PurposeThe Senior Executive for Training and Development will be responsible for the training and development of service excellence curriculums and courseware. This position will work closely with SMRT frontliners, Rail operations employees and Buses business unit.Responsibilities

• Design the learner\'s experience and journey, analyze the appropriate learning delivery modes, and identify opportunities to integrate learning technology and systems.
• Design and develop curriculums and courseware that are relevant, effective and maintain high standard of operational, technical and service excellence competencies.
• Conduct Learning/Training aligned with stakeholders and organizational goals.
• Design and develop digital learning resources for blended, self-directed and bite-sized learning
• Coach and mentor service champions with train the trainer programme.
• Consolidate monthly feedback review from station ops to review performance

Qualifications & Work Experience

• Degree in any discipline with a minimum of 2 years of relevant work experience in learning and development role
• ACTA or ACLP-certified or equivalent qualification, with good knowledge of SkillsFuture initiatives and Skills Frameworks
• Experience in the instructional design process with working knowledge of adult learning concepts and technique

SkillsTechnical skills include:

• Familiarity with various training models such as online, blended, workplace learning
• Good knowledge in Skills framework, with preferred experience in WSQ/Skills Framework courseware development and accreditation
• Familiarity with issues pertaining to copyright regulations in curriculum
• Well-versed in Adobe Photoshop, Illustrator, Premiere and Articulate Storyline.

Generic skills include:

• Ability to build strategic working relationships with groups and individuals with diverse or competing interests or diverse perspectives
• Organized, meticulous, and able to multi-task in a dynamic environment.
• Strong team player and resourceful individual with a keen desire to innovate
• Good communication (written and verbal), interpersonal and leadership skills.

SMRT Trains Ltd was incorporated in 1987 and operates Singapore\'s first mass rapid transit system. Today, we manage and operate train services on the North-South Line, East-West Line, the Circle Line, the Thomson-East Coast Line, and the Bukit Panjang Light Rail Transit. With over 5,000 employees, more than 250 trains, and 141 km of rail tracks across 108 stations, we serve millions of commuters daily.About SMRT CorporationSMRT Corporation Ltd (SMRT) is a public transport services provider. Our primary business is to manage and operate train services on the North-South Line, the East-West Line, the Circle Line, the new Thomson East-Coast Line and the Bukit Panjang Light Rail Transit. This is complemented by our bus, taxi and private hire vehicle services.An exciting and rewarding career is waiting for you at SMRT. Join us and embark on a journey that matters. You Matter \xe2\x80\x93 we take care of you and your well-being. Your Work Matters \xe2\x80\x93 your ideas and contributions work towards building the future of our transport system and create positive impacts to the community. Your Development Matters \xe2\x80\x93 we offer diverse careers and learning opportunities for our people to grow you to the fullest of your potential.Come onboard the SMRT journey today.Vision
Moving People. Enhancing LifestylesCore Values
Respect, Integrity, Safety & Service, Excellence

SMRT Corporation