Job Description

The Role

You will ensure a smooth patient journey by involving in patient engagement activities as well as effectively managing admission/discharge paperwork, and leading a small team of junior staff.

Key accountabilities

a. Serve as liaison person between multiple stakeholders to coordinate all activities in the Local/Satellite Business Office, to ensure a seamless journey for patients, which includes monitoring patient\'s arrivals, fetching patient to ward, engaging discharging patient and arranging limousine service.

b. Perform admission process, which includes providing financial counselling

c. Perform in-flight accounts follow up and monitoring deposit reports

d. Perform Billing during discharge

e. Perform Cashiering \xe2\x80\x93 payment collections (credit card, cash, nets, cheques)

f. Management of junior staff which includes assist in training and guiding new and junior staff in work processes and functions, roster and deployment planning, conducting appraisals

g. Handle difficult customer queries pertaining to admission/in-flight collections/Drs Fees billing and cashiering processes and functions that is referred by PAO.

h. Uphold patient experience/service excellence expectations which includes handling and/or guiding junior staff in handling difficult customers pertaining to admission/in-flight collections/Drs Fees billing and cashiering processes and functions

i. Ensure operational excellence by meeting department KPIs and conducting audits

j. Perform any other tasks as assigned by superiors

Qualifications & Experience

Degree with a minimum 2 years\xe2\x80\x99 experience, or

Diploma Level with 5 years working experience

(Healthcare related/ Accounting/ Finance/ Banking Hospitality / Mass Communication/ Marketing)

Additional Information

Candidate must have computer literacy with advanced proficiency in Microsoft Excel, good team player with ability to multi-task, is patient and tolerant in handling difficult customers, mature, value and outcome driven and possess a pleasant personality.

Prior experience in training and guiding staff would be an added advantage.

Parkway Shenton