Job Description

An Executive in the M&E team is expected to assist with standard quotation and engaging with customers (internal & external) to build relationships and delivering a positive customer experience. clients as well as assisting Assistant Manager/Manager with other daily duties.

Responsibilities & Duties

• Interacting with colleagues from all department in work related

• Must be familiarize with all types of endorsements (Cancellation/Addition/Deletion on different kinds of risks)

• Must be hands on with all types of e-portal system from various insurers.

• Providing information to customers in response to customer inquiries on products/services, converting a high percentage to new sales opportunities

• Analyzing customer inquiries by providing information on products/services

• Following up with insurer to confirm terms of negotiated contract are met.

• Have excellent customer service skills, internal and external.

• Provide proactive day-to-day client service by anticipating client needs and responding to client questions and issues in a timely manner.

• Must be familiarize with company internal data system (i.e., E-trek etc.)

• Able to handle new & renewal cases to ensure the secure / lapses rate are met.

• Can adapt to and embrace change!