Job Description

Brevan Howard Asset Management is one of the leading absolute return/hedge fund managers, overseeing assets on behalf of institutional investors from around the world, including pension funds, endowments, insurance companies, government agencies, private banks, and fund of funds.


Brevan Howard was founded in 2002 and launched its flagship global macro strategy in April 2003. The firm currently manages over $35bn and engages predominantly in discretionary directional and relative value trading in fixed income, FX markets, and equities. BH Digital, a division within Brevan Howard that manages crypto and digital asset strategies, was launched in 2022.


The firm currently employs over 1,000 personnel worldwide, including over 400 investment professionals. This global presence gives Brevan Howard the ability to identify and source attractive investment opportunities, as well as investment management talent wherever they may be. Brevan Howard has won several industry awards for excellence in risk management, operational robustness, and investment performance.


The firm's main hubs are in London, Jersey, Geneva, New York, Austin, Hong Kong, Singapore, Abu Dhabi, and Bengaluru.

The Team

The Global Desktop Support Team at Brevan Howard is a critical arm of IT, ensuring uninterrupted performance for the firm's user base including portfolio managers and executives across a globally distributed infrastructure.


The top priority for this role is executive technology support in APAC, delivered with white glove service and an uncompromising focus on uptime. Based in Singapore, the successful candidate will act as the senior technology presence in the region, ensuring flawless, always-on performance for executives and portfolio managers across office and home.


This role spans the full desktop infrastructure, application, and trading support stack. The successful candidate will combine hands-on deskside excellence with deep technical expertise across infrastructure, enterprise applications, and front-office trading platforms, while also overseeing all desktop support activities and managing the desktop support engineers in APAC. They will serve as a credible and trusted face of technology in the Singapore office, representing IT with discretion, professionalism, and authority, while collaborating closely with global teams to ensure seamless service and continuous improvement.

MAIN DUTIES/RESPONSIBILITIES OF THE ROLE:

Executive Support (Priority Focus)

Act as a credible and trusted face of technology in APAC, engaging directly with senior executives and portfolio managers with professionalism and discretion. Deliver white glove deskside and remote support, ensuring seamless productivity and always-on performance. Serve as the primary point of contact for executive technology needs in the region, coordinating escalations across IT, vendors, and service providers. Ensure device readiness, proactive monitoring, and secure configuration of all executive technology assets. Provide support across office and home, guaranteeing a consistent, frictionless user experience.

Regional Technology Leadership

Serve as the senior technology leader in APAC, representing IT with authority, consistency, and reliability. Collaborate closely with global infrastructure and application teams to ensure alignment, knowledge sharing, and seamless execution. Drive root cause analysis (RCA) and process improvements to eliminate repeat issues. Ensure disciplined ServiceNow ownership for all incidents and requests, providing visibility, accountability, and closure.

Desktop Support Team Leadership

Oversee all desktop support activities in APAC, ensuring consistent standards, service quality, and accountability. Manage the desktop support engineers in the region, providing leadership and escalation guidance.

Desktop, Application & Trading Support

Provide end-to-end technical support across desktop, enterprise applications, and front-office trading platforms. Act as the regional escalation point for application and trading-related incidents, ensuring fast, reliable resolution. Partner with portfolio managers and investment teams to anticipate and address technology needs, minimising business disruption. Support the integration and adoption of new applications, working with global teams on deployment and configuration.

SPECIAL CIRCUMSTANCES (e. g. shifts, travel overseas, hours):

A degree of flexibility will be required to successfully fulfil the role. There is a global on call weekend shift rota in place.

PERSON SPECIFICATION

WORK EXPERIENCE/BACKGROUND:

Essential

Min 3 years' technology support experience within the Financial Services industry.

Desirable

Hedge fund environment

CORE TECHNICAL / BUSINESS SKILLS & KNOWLEDGE:

Essential

Executive & VIP Support - White glove deskside and remote support for executives and portfolio managers, including trade floor presence. Microsoft 365 & Office Suite - Deep expertise in administration, configuration, and troubleshooting across Outlook, Teams, SharePoint, OneDrive, and Office apps. Windows Endpoint Management - Strong knowledge of Windows OS, Active Directory (including GPO), and SCCM (or similar) for build, patching, and distribution. Networking Fundamentals - Ability to diagnose and resolve local network issues (LAN, WAN, VPN, DNS, DHCP) impacting executives or trading environments. Market Data & Trading Applications - Hands-on experience supporting Bloomberg, and other front-office trading platforms. Collaboration & Conferencing Tools - Expertise with Teams, Slack, and AV/conference room technologies for seamless executive meetings. Service Management (ServiceNow) - High competency in incident/request logging, escalation, and resolution tracking. Security & Device Compliance - Working knowledge of endpoint security, MFA, encryption, and secure configuration for executive assets. Root Cause & Problem Analysis - Ability to diagnose complex cross-platform issues and drive RCA to permanent resolution.

Desirable

VMware vSphere - Exposure to virtualization environments. End User Experience Monitoring Tools - Experience with ControlUp or similar. ITIL Knowledge - Familiarity with ITIL practices for incident, problem, and change management. Scripting/Automation - Basic PowerShell or automation experience for efficiency and proactive remediation.

BEHAVIOURS / COMPETENCIES

Essential

Credible and trusted presence with the ability to engage confidently with executives, portfolio managers, and global stakeholders. Proven track record delivering white glove executive technology support in a high-performance, time-sensitive environment. Strong technical expertise across desktop, collaboration, enterprise applications, and front-office trading platforms. Hands-on experience supporting trading and investment teams, with a strong grasp of business-critical applications and workflows. Demonstrated ability to lead, mentor, and manage regional desktop support engineers, ensuring service excellence and consistency. Background in enterprise user computing, monitoring, and automation tools, with a proactive approach to issue prevention. Excellent problem-solving and root cause analysis skills, with a focus on permanent fixes over temporary workarounds. Demonstrated ability to collaborate globally while providing strong regional leadership. Discreet, professional, and reliable, operating with the highest levels of trust and confidentiality. * Comfortable serving as the senior technology authority in APAC, capable of handling high-pressure executive and trading situations.