Job Description

Who We Are
As Singapore's first institute for lifelong learning, the Singapore University of Social Sciences (SUSS) champions inclusivity to bring education to all and ensure that they are given equal opportunities to develop to their fullest potential in our diverse learning environment.
We advocate for the same for our people. We believe everyone should have equal opportunities and develop to their fullest potential in their careers.
Embark on an exciting lifelong journey with us in making a positive difference in your career and serving our society.
For more information on Singapore University of Social Sciences, please visit
About The Job
The Executive/Senior Executive, HR Shared Services will play a key role in delivering efficient and employee-centric HR operational support within the University's shared services model. This role supports the smooth execution of HR processes and ensures service excellence in areas such as employee life cycle management, HR systems administration, and data integrity
What You Will Be Doing
1. Shared Services

• Manage and execute end-to-end HR transactions, including onboarding, confirmation, contract renewals, transfers, promotions, and exits.
• Maintain, audit P-files and HRIS records, to ensure completeness, data accuracy and integrity.
• Administer training processes, managing enrollments, coordinating with external training providers and processing payments with Finance.
• Manage work pass processes by monitoring expirations, submitting and tracking renewals.
• Support leave administration in accordance with university policies.
• Liaise with internal stakeholders (e.g., Payroll, Business Partners, Infrastructure, IT) to ensure seamless processing of HR-related matters.
• Ensure HR processes comply with university policies, employment laws, and MOM regulations.
• Support audits and contribute to continuous process improvements.
• Any ad-hoc HR operational/administration duties as per assigned.

2. Service Excellence

• Serve as a key point of contact for employee queries, ensuring timely and effective resolution.
• Promote a culture of service excellence and continuous improvement within the shared services team.

3. Projects & Process Improvement

• Participate and support in HR process enhancement initiatives, including UAT in new system features, automation and digitalisation projects.
• Contribute to cross-functional HR projects as assigned.

Job Requirements

• Degree in Human Resource Management, similar or equivalent.
• At least 3-5 years of HR operations or shared services experience, preferably in a large or public sector organisation.
• Proficiency in HRIS systems (SAP SuccessFactors) and Microsoft Office applications.
• Good knowledge of Singapore's employment laws and HR practices.
• Meticulous, detail-oriented, and able to handle confidential information with discretion.
• Excellent interpersonal and communication skills with a strong customer service mindset.
• Proactive team player with the ability to work independently in a fast-paced environment.
• Strong communication and interpersonal skills to work effectively across teams and levels.

What We Offer
At SUSS, we advocate the Spirit of Learning and pride ourselves as lifelong learners. You will gain access to various learning platforms and plenty of development opportunities to support your growth in a meaningful career!
Besides that, you will also get:

• Competitive Pay Package
• Hybrid Work Arrangement (Subject to Job Role)
• Medical Benefits
• Flex Benefits
• Family Care Leaves
• Volunteer Service Leaves
• Wellness & Recreation Activities
• Lifelong Learning Opportunities
• Career Development Opportunities through Internal Job Postings and Transfers

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