Job Description

Responsibilities:Report to IT Manager. Responsible to achieve KPI set forth by IT ManagerWork with IT Specialist in providing support, following up, and resolution of Level 1 and Level 2 issues/incidents reported by users through Zendesk Helpdesk System, phone, email, or on-site detectionResponsible for the smooth running of all IT Infrastructure and Operations (Network, System, Application, Cloud Server, Portal, IT related facilities and services), and to ensure the overall Department\'s operation strategic objectives and targets are achieved.Responsible for the successful implementation, migration, relocation, and maintenance of IT infrastructureManage IT Support Outsourced Vendor on the smooth running of the IT Support in meeting Service Level Agreement and conducting regular scheduled/ad-hoc progress status meetingResponsible for leading and managing the Incident Response and Incident Management (with internal and external parties) until the resolution and closureDevelop and execute the strategy for the development and management of the Information Technology (IT) infrastructure (Network, Systems, Applications, Cloud Systems) in support of objectivesLead and facilitate all IT Operation related projects (internal or external facing, current or new initiative) from inception until closure by adhering to Project Management RequirementsAssists in procurement (ad-hoc) request for hardware, software, applications, cloud server and professional services as needed for the smooth operations of the IT SystemEstablish partnership with the business process owner to improve the business process attributes that contribute to a positive internal customer experience.Continually defines ways improve IT services with the aim to increase customer satisfaction and deepen internal customer relationshipsEnforce and adhere to policies, methodology & standards to ensure compliance to audit and regulatory guidelinesImplement enterprise IT architecture, with reference to Industrial standards and practices to effectively support the business and to ensure efficiency and effectiveness in delivering quality and secured systems.Develop, Review (yearly) and implement IT polices and SOPs to ensure compliance to auditing requirements.Formulate, develop and review (yearly) Cybersecurity policies and guidelines to protect IT Systems against threats.Conduct periodic status and health check on IT System (on premise, on cloud) to ensure operation readiness, incident escalation, problem resolution, and for future capacity planning.Formulate, recommend IT crisis management such as Disaster Recovery Plan and Business Continuity Plan. Also participate in the DR and BCP exercise.Ensure compliance with procurement procedures as set out in the Standard Operating Procedures.Assist and facilitate in the yearly IT Audit (Internal and External)Requirements:Degree/Diploma in Computer Science/Information Technology, or related disciplineAt least 2 to 3 years of proven working experience as IT Support / Helpdesk / Network / System / Administrator or any similar roleHands-on experience with Server Hardware/Operating Systems/Virtual Machine Installation, Administration, Vulnerability Assessment and HardeningHands-on experience with Network/Cybersecurity devices installation, administration, vulnerability assessment and hardening will be an added advantageKnowledge on Cabling infrastructure will be an added advantageKnowledge of Cyber Security and PDPA will be an added advantageWorking on weekends will be expected to cover any gap for IT SupportAdditional working experience as a Project Manager role with exposure to network / systems / cybersecurity deployment will be an added advantageApplicants who possess relevant experience for the above responsibilities are most welcome to apply. If you do not possess the above experience, your application will still be considered on individual merits and you may be contacted for other opportunities.Please submit your updated resume in MS Words format by using the APPLY NOW BUTTON,By submitting your personal data and/or resume, you give consent to collection, use and disclosure of your personal data and/or resume by the company (or its agent) for the purpose of the processing and administration by the company relating to this job application.**We regret to inform that only shortlisted candidates would be notified.Linda LIM
Registration Number: R1221302
EA Licence No: 06C2859 (MCI Career Services Pte Ltd)Employer questionsYour application will include the following questions:Which of the following statements best describes your right to work in Singapore?What\'s your expected monthly basic salary?How many years\' experience do you have as an Information Technology Executive?Do you have technical support experience?How many years of project management experience do you have?How many years of auditing experience do you have?Are you willing to undergo a pre-employment medical check?Company profileMCi Career Services4.1\xc2\xb7Human Resources & Recruitment51-100 employeesWith over 15 years in the industry, MCI is a leading recruitment and outsourcing provider in Singapore. Our team of 100+ professionals leverages an extensive network to recruit top talent across diverse sectors. We have successfully placed over 30,000 candidates and served more than 1,000 clients. At MCI, we don\'t just fill positions - we elevate businesses by connecting them with the right individuals. We promise to deliver only the best services, as we are not here just to help but to make companies interesting!With over 15 years in the industry, MCI is a leading recruitment and outsourcing provider in Singapore. Our team of 100+ professionals leverages an extensive network to recruit top talent across diverse sectors. We have successfully placed over 30,000 candidates and served more than 1,000 clients. At MCI, we don\'t just fill positions - we elevate businesses by connecting them with the right individuals. We promise to deliver only the best services, as we are not here just to help but to make companies interesting!Company informationRegistration No.200701947WEA No.06C2859

MCI Career Services