Job Description

Job Purpose

He or she is to ensure timely and accurate administration of collections/ payments from drivers and corporate clients. Also, to improve revenues by reducing bad debt exposure through the direct management of credit terms

Responsibilities

Credit and Billings: Efficient Management of Drivers and Corporate Clients\' Billings:

• Ensure the Key Performance Indicators (KPI) of Credit and Billing are met
• Ensure drivers and corporate clients\' billings are accurate and on time.
• Collaborate with functional groups and IT staffs to improve billing processes and implement new drivers\' schemes and benefits payout.
• Manage cashless payment system efficiently
• Administer drivers\' rental and corporate accounts\' rate and levy maintenance tables
• Perform final settlement upon drivers\' withdrawal/termination/ conversion
• Ensure prompt and accurate bus charters term and ad-hoc clients\' billings
• Attend to drivers\' queries and appeals relating to credit & billings matters.
• Perform functional/screen design specification, user acceptance test (UAT), integrated system acceptance test (ISAT) on new system projects etc.
• Review and improve the work processes for efficiency and continual improvement
• Liaise with internal , external stakeholders and auditors on credit management related matters.
• Provide staff training; performance feedback and coaching to achieve KPIs.

Credit Control: Efficient Management of Drivers and Corporate Accounts\' Debts

• Candidate with relevant experience will be required to supervise a team of 4 staffs
• Ensure the Key Performance Indicators (KPI) of Credit Control are met
• Monitor and control drivers and corporate client accounts\' outstanding.
• Provide report (s) for management and explain monthly budget & KPIs variance.
• Monitor staffs\' collection performance.
• Ensure procedures and internal audit checks are strictly followed.
• Identify irrecoverable debts and prepare write off paper for debts periodically.
• Manage and review repossession and external collection agencies performance.
• Reviews drivers\' debts portfolio to comply with the company\'s policy and identify potential lapses.
• Attend to drivers\' queries and appeals relating to Credit Control matters

Qualifications & Work Experience

• Diploma or other equivalent qualification (Diploma in Business related discipline will be added advantage)
• Candidate with at least 3 years\' experience in a supervisory position will be an added advantage
• Able to converse fluently in English and Mandarin/Malay (to converse with our Taxi Partners)
• Excellent mathematical ability
• Experience in billings and/or credit control will be added advantage
• Min 2 years of experience in a similar role

Skills

Technical skills include:

• Proficient in MS Office (especially MS Excel)

Generic skills include:

• Meticulous and possess strong organising and numerical skills.
• Result-oriented and able to work on tight resources and datelines
• Strong negotiation and writing skills
• Excellent team player
• Customer service oriented with good interpersonal and communication skills
• Ability to work in fast pace and dynamic environment

Leading Mobility Solutions & Services Provider

Strides Mobility is your leading mobility solutions and services provider. With close to 40 years of industry experience, operating and maintaining a wide and diverse fleet, we connect customers, drivers and vehicles to deliver technology-enabled solutions that are safe, reliable, inclusive and sustainable.

About SMRT Corporation

SMRT Corporation Ltd (SMRT) is a public transport services provider. Our primary business is to manage and operate train services on the North-South Line, the East-West Line, the Circle Line, the new Thomson East-Coast Line and the Bukit Panjang Light Rail Transit. This is complemented by our bus, taxi and private hire vehicle services.

An exciting and rewarding career is waiting for you at SMRT. Join us and embark on a journey that matters. You Matter \xe2\x80\x93 we take care of you and your well-being. Your Work Matters \xe2\x80\x93 your ideas and contributions work towards building the future of our transport system and create positive impacts to the community. Your Development Matters \xe2\x80\x93 we offer diverse careers and learning opportunities for our people to grow you to the fullest of your potential.

Come onboard the SMRT journey today.

Vision
Moving People, Enhancing Lives

Core Values
Respect, Integrity, Service & Safety, Excellence

SMRT Corporation