Job Description

You will bring together the local delivery of a range of customer-focused facilities activities to support the all-year-round programmes, events and facility management related duties You will bring together the local delivery of a range of customer-focused facilities activities to support the all-year-round programmes, events and facility management related duties carried out at Unilever at One North. A heavy hands-on approach is required to ensure the teams are working in unison to achieve the goals of the organisation. You will work with the Housekeeping, Engineering and Security Departments and report directly to the Assistant Manager, Facilities and Hospitality Management. You will: Be the first point of contact via emails, telephone calls, webforms and work order tickets for all service-related questions, queries and service requests. Coordinate with several departments (ie Guest Services, Housekeeping, Engineering, Security, AV/IT, F&B, Global Learning and Workplace Services) to ensure that all programmes and events run smoothly. Support the issuance of access cards, name badges, programmes and event documents. Confirm completion of work order with Unilever via emails, when requested. Log customer compliments and complaints in the Unilever helpdesk. Handle guest queries on in-house services, programme registrations and schedules, local information on shopping, banking, dining, entertainment, recreational and religious services, and local events. Make arrangements for transportation, Local tours, restaurants and recreational activities. Record and assist with guests' feedback and complaints and escalate issues to the appropriate departments. Undertake book-keeping activities, such as, the tracking cross charging of event costs to the appropriate cost centres. Work with the Global Learning Team on the logistics of programmes and events, and coordinate with all other departments as needed, including the menu selections, meal timings and arrangements, training room choices and layouts (ie including AV/IT support needs), accommodation arrangements (ie onsite and offsite), transportation (ie pickup and drop-offs, including offsite event transfers). Be intimately associated with the programmes and events, and ensure all necessary support is garnered to achieve success, including collaborating with vendors and consultants. Operate Visitor Management System and Event Management System, Rendezvous (ie specific to HR Learning). Job Requirements You have: Preferably in the hospitality industry with at least 2 years of relevant work experience Attained at least a Degree or Diploma in Hospitality, Hotel Management or an equivalent qualification Service-oriented, attentive to details and observant Passion in learning a variety of tasks, including handling paperwork Good verbal and written communication skills