Job Description

Main Objective:

Enhance store image externally, strengthen sales, and improve customer satisfaction.

Scope of Responsibilities:

1.

Employee Sales and Service Training

o Develop training plans for sales techniques.


o Regularly organize training sessions for store staff on service etiquette, customer communication, and product recommendation skills.


o Monitor training outcomes, collect feedback, and refine training content.


2.

Customer Service Management

o Follow up on customer complaints and feedback, and maintain customer service records.


o Develop and supervise standard customer service procedures in stores (e.g., greeting, order-taking, issue handling).


o Analyze customer satisfaction surveys and propose improvement measures.


3.

External Communication and Coordination

o Assist the Operations Manager in communication with partners and suppliers.


o Participate in marketing campaigns (e.g., new product launches, membership events).


4.

Sales Support and Incentives

o Track and analyze data (sales performance, costs, wastage rates, complaint rates, etc.) to provide recommendations to the manager.


o Assist in designing and implementing staff incentive programs (e.g., sales competitions, reward mechanisms).


5.

Training Support (Customer-Oriented)

o Organize specialized training programs focused on "Enhancing Customer Satisfaction," particularly targeting customer experience and sales skills.


6.

Store Duty Support

o Replace or assist with frontline operations when manpower is insufficient.

Job Requirements:

o Diploma or above in Business, Marketing, Hospitality, or related disciplines.


o 1-2 years of experience in sales support, customer service, or training coordination, preferably in retail or F&B.


o Strong interpersonal and communication skills with a customer-oriented mindset.


o Experience in organizing training programs or staff workshops is an advantage.


o Analytical skills to interpret sales and customer feedback data.


o Creative thinking for developing incentive programs and supporting marketing campaigns.


o Proficient in MS Office and comfortable with preparing reports/presentations.


o Able to multitask, work independently, and support external communications with partners/suppliers.


o Willing to support store shifts when manpower is lacking.