Job Description

JLL supports the Whole You, personally and professionally.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you\xe2\x80\x99ve got deep experience in commercial real estate, skilled trades, and technology, or you\xe2\x80\x99re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.

Facilities Administrator (Helpdesk)

Work Dynamics - Integrated Facilities Management

Location: Yishun

POSITION GOALS

• Assist the Soft Service Manager in the delivery of soft and hard services to operate and maintain the account including technical, maintenance, asset & vendor management.
• Develop an understanding of and sound working relationships with key representatives of the client and all key suppliers\xe2\x80\x99 / service providers to the site.

DUTIES AND RESPONSIBILITIES

• The Helpdesk Exec will coordinate the FM administrative functions and manage critical spare parts for facilities management related functions. He/she will be responsible to keep records of parts and ordering of O&M related parts as required.
• The helpdesk exec will also double up as mailroom support to receive, sort, process, bag, label and deliver all incoming and outbound mail. Be familiar with & operate to the Scope of Work as defined in the JLL Agreement. Responsible for delivery of services in accordance with SLA
• Achieve key performance indicators and service level agreement targets
• Understand the operational & technical requirements of the site and ensure that current service agreement is maintained to provide necessary supplies and services.
• Responsible for the computerized maintenance management system or CMMS
• Spare Parts Management
• Incoming Calls handling
• Vendor Management
• Vendor Safety & Security Induction (Managing Agent)
• Mail Room Operations
• Sending
• Receiving
• Distributing Mails to each desk
• Adhoc Support to Shared Service
• Storage management
• Manage Photocopier consumables
• Manage Mailroom consumables
• Document management
• Account payables/receivables
• PR/PO creation
• Quotation/Invoicing
• Archiving of Service Reports/DeliverOrders
• Assist Staff Move
• Support Minor Projects Coordination
• Assist in annual shut down
• Room readiness
• Event set-ups
• Events Venue Coordination
• Move management
• Protect the health & safety of staff and others by adhering to and developing guidelines and strategies
• Ensure compliance with all government regulations, statutory regulations on fire, health and safety standards
• Ensure compliance with the company\'s programs and audit programs and participate in engineering community initiatives
• Adhere to the company\'s business conduct by ensuring compliance with the firm\'s guidelines, procedures and strategies

KEY PERFORMANCE MEASURES

• Uninterrupted site operations
• Client Satisfaction
• Continuously improving service

EMPLOYEE SPECIFICATIONS

KEY COMPETENCIES

• Sound interpersonal skills to manage diverse range of service providers and Client representatives

• Sound written and oral communication skills
• Demonstrated ability to manage multiple and complex operational matters on a daily basis
• Working knowledge of EHS Regulations
• Sound computer skills in Microsoft Office

LEADERSHIP

• Represent Jones Lang LaSalle by behaving consistently with cultural and company requirements.
• Provide services to the account\xe2\x80\x99s cultural and company requirements.
• Work towards objectives unsupervised.
• Be willing to assist colleagues.

PERSONAL EFFECTIVENESS

• Provide an effective contribution to the team\xe2\x80\x99s delivery.
• Contributes via regular feedback, to the overall performance of the delivery team.
• Works towards individual targets, monitor and manages individual performance.

DECISION MAKING

• Be able to make difficult decisions and resolve problems or improve operations.
• Actively search-out opportunities to achieve better or best results and increase the service delivery provided by Jones Lang LaSalle

RELATIONSHIP BUILDING

• Promote open, constructive and collaborative relations with superiors, subordinates, peers and clients.
• Gains respects of superiors, subordinates, peers and clients.

COMMUNICATION

• Listens effectively and communicate through actions and example. Has strong written and oral communication skills.
• Regular reporting of the work accomplished and upcoming work

Location:

On-site \xe2\x80\x93Singapore

If this job description resonates with you, we encourage you to apply, even if you don\xe2\x80\x99t meet all the requirements. We\xe2\x80\x99re interested in getting to know you and what you bring to the table!

About JLL \xe2\x80\x93

We\xe2\x80\x99re JLL\xe2\x80\x94a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That\xe2\x80\x99s why we\xe2\x80\x99re committed to our purpose to shape the future of real estate for a better world. We\xe2\x80\x99re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people and our communities.

Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we\xe2\x80\x99re honored to be recognized with awards for our success by organizations both globally and locally.

Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we\xe2\x80\x99re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.

JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL\xe2\x80\x99s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our .

For additional details please see our career site pages for each country.

For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy .

Jones Lang LaSalle (\xe2\x80\x9cJLL\xe2\x80\x9d) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process \xe2\x80\x93 including the online application and/or overall selection process \xe2\x80\x93 you may contact us at . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our page
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Jones Lang LaSalle