Job Description

JLL supports the Whole You, personally and professionally.



Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you've got deep experience in commercial real estate, skilled trades, and technology, or you're looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.

What this job involves:

1) Provide support on handling visitor management and access to staff using the global visitor management system plus coordinating with Corporate Security/Badge Team on access

2) Assists in the procurement Of supplies and services as required

3) Provide support in conducting site inspections and assessments prioritizing meeting the customer needs and daily expectations

4) Help to maintain premises especially reception counter and reception area neat and in good working condition at all times

5) Oversee event management, room bookings, calendar invites, and assist with basic IT troubleshooting (AV/VC)

6) Coordinate with pantry staff to ensure the pantry, office, and other supplies are always in stock

7) Provides support to the FM Team in handling and attending to inquiries on space management and seat allocations

8) Achieve KPI and SLA targets

9) As needed, assist in the management Of all contractors on site to ensure they perform to the required standards

Additional scope:

Meet and greet visitors and customers, register visitors into site and provide general Amazon telephone answering and call transferring services. Answer the general access phone line professionally, responding to general questions, inquiries, and transferring calls as needed. As assigned support the conference room scheduling and helpdesk services.

Maintain the front desk and lobby areas in a neat and organized manner and in compliance with all governing codes and regulations.

Project a highly professional manner at all times, representing client in a positive fashion. Comply with all client dress-code guidelines.

Contact the appropriate client employee to meet their visitor(s) in the lobby. Ensure building specific access processes and policies are enforced.

Respond to inquiries from internal and external customers regarding such information as: locations of offices/rooms, local services, and local amenity information.

Receive incoming accountable deliveries (i.e., Fed Ex, UPS etc.) and facilitate the distribution of deliveries to the proper department locations and customers through the mail services function. This service mainly applies to regional offices where reception handles mail services as well. Where a shipping and receiving service exists redirect all deliveries to the shipping and receiving area.

Arrange for local taxi service and courier pickups as requested.

Contact security immediately for all types of security breaches and problem situations.

Initiate emergency procedures as warranted and consistent with assigned location emergency response guidelines.

Perform ongoing administrative support functions as time and skill level permits.

Maintain client confidentiality at all times.

Receive and distribute mails/parcel/documents, as needed.

Maintain and distribute location phone lists.

Maintain visitors log and issue visitor badges.

Adhere to client safety, security and emergency response procedures when threatening calls are received (i.e., bomb threat etc.)

Receptionist personnel will notify regional security or local authorities if an emergency situation should require escalation.

Work with Building Management for security forms, visitor lists, and vendor coordination

Handle UGV & BOLO processes.



Building great impressions and experience

You'll be the face of JLL--that's why creating a welcoming, yet professional image of the company is vital to your role. As our stakeholders' first point of contact, you should make them identify immediately that we are the kind of company they would want to do business with. Therefore, you must demonstrate high levels of customer service and integrity, especially in handling enquiries, issues and complaints.

Keeping a well-oiled workplace

Together with the facilities management team, you'll help ensure that clients, vendors and employees enjoy a safe and positive experience. You'll be trained to follow escalation and incident reporting procedures and comply with the firm's safety guidelines and strategies.

Your responsibilities also include, but are not limited to:

booking meeting rooms; managing office supplies inventory; handling paperwork on maintenance-related activities; and updating the phone directory and company brochures. You'll also be expected to assist the facilities management team in overseeing contractors on-site and finding vendors and services.

If this job description resonates with you, we encourage you to apply even if you don't meet all of the requirements below. We're interested in getting to know you and what you bring to the table!



Personalized benefits that support personal well-being and growth:



JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.



About JLL -



We're JLL--a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That's why we're committed to our purpose to shape the future of real estate for a better world. We're using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.



Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we're honored to be recognized with awards for our success by organizations both globally and locally.



Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we're headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.