Job Description

JLL supports the Whole You, personally and professionally.Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you\xe2\x80\x99ve got deep experience in commercial real estate, skilled trades, and technology, or you\xe2\x80\x99re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.Facilities Manager (Tech Company)Work Dynamics - Integrated Facilities ManagementROLE AND RESPONSIBILITIESWorkplace Experience Operational Excellence
This role oversees the end-to-end occupant and guest experience within the assigned portfolio of Singapore and Kuala Lumpur. The primary objective is to deliver an exceptional workplace experience by prioritizing human-centric, engagement-focused activities. Responsibilities include managing teams, site operations, service contracts, sourcing, procurement, and financial decisions\xe2\x80\x94all aimed at achieving operational excellence while ensuring safe working practices in all aspects.This role serves as the primary liaison between the SEA client and the JLL Workplace team for workplace activities at the country level in Singapore and Kuala Lumpur. It supports account initiatives by ensuring consistent implementation of operational excellence and service delivery. A key part of this role is fostering engagement and collaboration with other service partners like security and events teams, coordinating with landlords as needed, and interacting with various lines of business and occupants to provide an exceptional service experience.CORE RESPONSIBILITIESTransforming to the Workplace Team of the futureDevelop existing and attract new talent and capabilities into the Workplace TeamLeverage technology and digital platforms to enhance workplace efficiency, automate processes and personalize employee experience.Create spaces and foster opportunity for collaboration and community-buildingClient/Stakeholder Management (in support of the Regional Facilities Manager)Develop and manage Client relationships, ensuring that expected service levels are achievedComply with all requirements of the Client contract, meet or exceed Key Performance IndicatorsDeliver an exceptional quality of service to the Client, as reflected by Client feedbackLeadership / Staff ManagementActively encourage an environment that supports teamwork, co-operation, performance excellence and personal successLeading the team to deliver operational excellenceDevelop the skills and capabilities of the team through trainings, performance assessments to empower, engaged and motivate the team.Managing resourcing of the team and develop a succession plan for key team members and on-site VendorsOperations ManagementOversee the fulfilment of all operational requirements according to the scope of work.Create and implement streamlined operational procedures and performance metrics to enhance efficiency, accuracy, system reliability and consistency.Support regional initiatives such as user experience programs, JLL system roll-outs, regional training programs/workshops and other initiatives by driving consistent implementation across the RegionLead client specific initiatives such technology roll-outs, benchmarking and best practices etc.Ensure site financial operations are meet or exceed targets, adhering to all financial processes and controls.Ensure compliance with JLL and client Health, Safety, Environment and Risk Management policies and procedures.Maintain data integrity of all systems across regional systems and conduct periodic audits.Meet or exceed SLA/KPI scores, ensuring information and reports are shared and uploaded on client\xe2\x80\x99s portal.Hire, attract and retain a team of top talent and ensure company standards are met.Monitor and manage staff performance based on Individual Performance Management criteria.Address user complaints and concerns with effective solutions and follow-up.Review and audit supplier/service provider performance to confirm fulfilment of contractual obligations.Conduct regular and details floor inspections.Ensure Work Order system is monitored, and any defective items/service are addressed and/or rectified in a timely manner.Provide support for critical out-of-hours issues and as a key team member in responses to emergency situations.Coordinate churn work and minor project works requested by users.Oversee and manage change management process.Report building incident through established escalation channels, proposing measures and solutions.Manage and maintain an up-to-date vendor contract database.Oversee vendor procurement processes and manage contract execution and negotiation, including preparation of tender documentation and contracts in accordance with agreed guidelines.Generate reports and deliver presentations as per the service delivery requirements and overall account management.Ideal ExperienceExcellent verbal and written communication skills as well as presentation skillsAble to adapt in a fast-paced working environment and versatile in meeting client changing needs and requirementsStrong analytical, organization and administration skillsA minimum of 8 years in the facility management industry/hospitality industryAn added benefit would be a Bachelor\xe2\x80\x99s degree in facilities management, building, business or other related field; however, this is not a mustUnderstanding of building engineering services would be a benefit.Critical Competencies for Success (with corresponding \xe2\x80\x98I am JLL behaviours\xe2\x80\x99)Client Focus & Relationship Management \xe2\x80\x93 \xe2\x80\x98I Value my Customers\xe2\x80\x99Demonstrates proactive & professional approach to customer service and stakeholder engagementHas a natural hospitality-orientated communications acumenAbility to interact with a wide range of client staff, including senior levelsAbility to manage conflict and balance between client and firm requirementsHas a customer service-oriented attitudePeople Management and Team Leadership \xe2\x80\x93 \xe2\x80\x98I am a Team Player\xe2\x80\x99Ability to lead team effectively, train them well and promote open, constructive and collaborative relationships at all levelsProgram Management & Organizational Skills \xe2\x80\x93 \xe2\x80\x98I am Proactive\xe2\x80\x99Excellent planning & organizational skills to prioritize work and meet tight deadlinesProven ability to manage multiple and complex operational mattersProblem Solving & Strategic Thinking \xe2\x80\x93 \xe2\x80\x98I am Innovative\xe2\x80\x99Capacity to deal with ambiguity and solve complex problems effectivelyAnalytical, proven ability to solve problems using a quantitative approachProven ability to employ holistic approaches and looks at long term solutionsOther Personal CharacteristicsNatural communicator who enjoys engaging at all levelsSelf-motivated and confidentExhibits honesty & trustworthinessOpen to new ideas & willing to challenge status quoWorks well with diverse teams from various countries/culturesLocation:On-site \xe2\x80\x93SingaporeIf this job description resonates with you, we encourage you to apply, even if you don\xe2\x80\x99t meet all the requirements. We\xe2\x80\x99re interested in getting to know you and what you bring to the table!JLL Privacy NoticeJones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL\xe2\x80\x99s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.For more information about how JLL processes your personal data, please view our .For additional details please see our career site pages for each country.For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy .Jones Lang LaSalle (\xe2\x80\x9cJLL\xe2\x80\x9d) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process \xe2\x80\x93 including the online application and/or overall selection process \xe2\x80\x93 you may contact us at . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our page
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