About Us At WeWork, we provide inspiring and flexible workplace solutions to help businesses \xe2\x80\x93 small, medium or large \xe2\x80\x93 thrive in more than 150 cities globally. The future of work is happening right now, and we are leading this moment. United by a common purpose, here we will empower tomorrow\xe2\x80\x99s world at work. Join us on our journey as we give our members the freedom and support to push boundaries in their industries, and work to redefine our own. About the Opportunity
We are looking for a \xe2\x80\x98Facilities Operations Manager\xe2\x80\x99 who possesses exceptional \'Customer Service\' skills, strong \xe2\x80\x98Facilities Management\xe2\x80\x99 background. The Facilities Operations Manager will serve as managerial oversight of facilities services, maintenance, repair, and asset management across a portfolio of buildings. In this role, you will be responsible for managing the relationship with the third-party provider responsible for facilities and cleaning related work, including related projects, and will maintain base building property manager relationships, acting as the representative of the lease for each building in the portfolio.You are also responsible for overseeing third-party vendors in the areas of Cleaning and Facilities, Health and Safety, Security, Energy and Sustainability, and Capital Improvements, monitoring operational expense and performance. You will be the single point of contact for their assigned buildings, vendors, and stakeholder management related to all the work listed above.

• Continual focus on Member Experience through Improvement plans.
• Act as the liaison between the Community Management team and the building\xe2\x80\x99s Property Management team for any escalated issues.
• Proactive approach to Operational Standards, Safety, Communication and Cost Management
• Project manage Global and Regional Project rollouts to locations and suppliers including HSE, Energy/Sustainability, OPEX, Security, and Capital Improvements
• Ensuring Fire & Life Safety & local code compliance, WHS training, and compliance with H&S Standards with support of Regional Health and Safety team
• Approving and maintaining budget for reactive Service Requests outside of standard contract
• Prioritise daily facility issues and effectively delegate responsibilities
• Monitor governance and cost-saving initiatives
• Oversee all Preventative Maintenance Programs across your portfolio
• Solve escalated maintenance requests submitted via ticketing system
• Meet KPI targets within the portfolio set by Operations Director
• Participate in building opening handover and defect completion
• Coach and lead executive technicians, support community team such as member move in move out projects, small projects, and coordinate with vendors and suppliers

• Act as the single point of contact for both Community and vendors within the portfolio
• Maintain technician, supplier and vendor performance of quality and cost across the portfolio
• Monthly accountability of facilities OPEX budgets and oversight of spending
• Provide support in all trades and services to effectively maintain buildings and continually reduce defects
• Be the first point of escalation for large facility maintenance emergencies
• Increase operational effectiveness and efficiency of buildings and infrastructure
• Illustrate the WeWork core values and strive to achieve our mission
• Maintain portfolio\xe2\x80\x99s SLA\xe2\x80\x99s and KPI\xe2\x80\x99s

About You

• 5 plus years experience in facilities or operations management with experience in overseeing the maintenance function for multiple locations
• Proven experience with financial opex accountability, including monitoring budgets and forecasts
• Experience managing multiple vendor partners
• Familiarity in lease operations language and execution
• Strong working knowledge of local legislation, operation statutory requirements, knowledge of commercial MEP systems, specifically HVAC (ACMV), plumbing, fire and life safety systems and electrical distribution network
• Excellent communication skills across multiple staffing levels
• The ability to build relationships and work cross functionally in a high paced environment
• Strong computer skills with proficiency in technical applications including Slack, Salesforce, Tableau, Workday and Google G-Suite.

Life at WeWork Being a WeWorker is more than just a job. We believe the magic of work is sparked by the passion you bring, the places you go, the people you meet and the purpose you follow. And it starts here. Here you will brush shoulders with those who dare to dream and do. Here you will be welcomed by a diverse community that embraces and inspires you\xe2\x80\x94because together we can achieve more. Here we challenge ideas, and explore new ways of getting things done. Whether you are part of our Employee Community Groups, or part of a global project, we ask you to bring your open-minded attitude and collaborative spirit. In return, you will be part of a team where your unique perspectives are celebrated. WeWork is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon gender, sexual orientation, marital or civil status, pregnancy (or pregnancy-related conditions), gender identity or expression, transgender status or gender reassignment, race, color, national origin or ancestry, citizenship, religion or religious beliefs, age, physical or mental disability, genetic information (including genetic testing and characteristics), military or veteran status, or any other grounds or characteristic that is protected under the law