Job Description

About us
There’s nothing complicated about dealing with business people. They’re just people. Doing business. By day, international marketing superhero. By night: fluffy bath robe and a box set. Like Liz, who’s left her laptop cable in the cab. Or Mario, who’s secretly missing his cats. The early riser, who’s first in the gym. The sales team preparing for the ‘big pitch’ over a freshly prepared lunch. At Crowne Plaza Hotels and Resorts, we embrace the new world of business and understand that Modern business travellers want a hotel (and a hotel team) that understands and supports them, helping at every turn.
Your day to day
With amazing food, come unforgettable memories for everyone. As Hostess, you will welcome all hotel guests with smile and assist them to ensure they enjoy a delightful welcome experience, regardless of the time of the day. Your day to day

• Train team members in hostess standards
• Build strong rapport and converse with guests to maintain good relations and return visits
• Meet and greet all guests, potential guests and ensure restaurant is ready to receive guests prior to opening
• Inquire if they have a reservation ; create one with their preferences if they do not have
• Be attentive to guests requests
• Escort guests to their preferred or reserved table and seat guests according to restaurant standards
• Maintain detailed knowledge of menu, including daily specials and ensure tables are cleared quietly and efficiently
• Effective upselling of Food and Beverages
• Handle all transactions accurately and securely
• Log security incidents and accidents in accordance with hotel requirements

What we need from you
Ideally, you are upbeat & friendly and have at least a Higher Nitec qualification. You are able to stand on long hours and able to work on rotating shifts.
What we offer
Join us and you’ll become part of the global IHG family – and like all families, all our individual team members share some winning characteristics. As a team, we work better together – we trust and support each other, we do the right thing and we welcome different perspectives. You need to show us you care, that you notice the little things that make a difference to guests as well as always looking for ways to improve.
Job Reference: EMEAA34022