Job Description

Job Summary:

We are seeking a highly capable and results-oriented

Area Manager

to oversee the performance of

3 to 5 Beverage & Dessert outlets

. This strategic role is responsible for driving

sales growth

,

operational efficiency

, and

team leadership

while ensuring financial discipline across all assigned locations. The successful candidate will be hands-on in managing store performance, team development, and business planning in alignment with company goals.

Job Responsibilities:

Operations & Service Excellence

Manage and oversee the daily operations of 3-5 outlets, ensuring consistent execution of SOPs, service quality, and cleanliness Conduct regular outlet visits to assess performance and ensure compliance with

brand standards

and

food safety protocols

Identify and resolve operational bottlenecks, ensuring smooth workflow and staff productivity Implement process improvements to enhance customer satisfaction and service turnaround time

Financial Performance & P&L Management

Take full accountability for the

Profit & Loss (P&L)

of each outlet; analyze financial data and implement corrective actions to maximize profitability Monitor and control key financial metrics including

Cost of Goods Sold (COGS)

,

labor cost

, and

overhead expenses

Ensure accurate and timely

budget forecasting

and

budget control

across all outlets Track and improve

Sales Per Man Hour (SPMH)

to drive operational efficiency and labor productivity Prepare and present monthly financial reports with actionable insights to senior management

Sales & Marketing Execution

Work closely with the marketing team to plan and implement

local marketing campaigns

,

seasonal promotions

, and

new product rollouts

Analyze sales trends, customer feedback, and competitor activities to develop sales-boosting strategies Lead the execution of

upselling initiatives

, loyalty programs, and in-store promotions to increase average transaction value

Leadership & Team Development

Lead and inspire Outlet Managers, Supervisors, and frontline staff to deliver outstanding performance and service Conduct regular

performance appraisals

, set KPIs, and implement training and development plans Ensure consistent

manpower planning

and effective deployment of staff to match business demands Build a culture of teamwork, accountability, and continuous improvement

Inventory & Supply Chain Coordination

Ensure accurate inventory management, stock rotation, and minimize waste and pilferage Coordinate with procurement teams to optimize supply chain efficiency and reduce delays or shortages Perform regular audits on stock levels, usage patterns, and supplier performance

Customer Experience & Brand Consistency

Ensure all outlets consistently deliver a

high-quality customer experience

in line with brand values Address customer feedback and complaints promptly, using them as opportunities for service recovery and improvement Monitor outlet presentation and visual merchandising standards

Ad-hoc Duties

Perform any other duties or special projects as assigned by the General Manager or Management Support new outlet openings, relocations, or refurbishments as part of business expansion Assist in internal audits, licensing renewals, and government inspections when necessary Collaborate in cross-departmental initiatives that align with overall business goals

Key Skills & Competencies:

Strong understanding of

P&L management

, budgeting, and financial planning Skilled in

COGS control

, expense tracking, and

budgetary compliance

Experience tracking and optimizing

Sales Per Man Hour (SPMH)

and staff productivity Proven leadership in

multi-unit F&B operations

or retail management Excellent knowledge of

local marketing strategies

, sales initiatives, and customer engagement Strong analytical thinking and problem-solving abilities Effective communicator with strong interpersonal and team management skills Hands-on, proactive approach with high attention to detail and ownership mentality Proficient in MS Excel, POS systems, and business dashboards

Requirements:

Diploma or Degree in

Hospitality

,

Business Management

, or a related field Minimum

3-5 years

of experience in multi-outlet management in the

F&B

or

retail

industry Proven track record in

financial performance management

,

sales growth

, and

team leadership

Willingness to travel regularly between outlets and work weekends/public holidays when required Experience in managing

dessert, beverage, or fast-service outlets

is highly preferred

Jobs Benefit:

Unique Bonus System Medical Benefit Dental & Vision Benefit Career Progression Overtime pays

Why Join Us?

We offer more than just a competitive salary. Our

unique bonus system

is designed to reward both

individual performance

and

team collaboration

, ensuring that everyone's contribution is recognized and valued.

Additional Information:

Applicants with relevant experience are encouraged to apply. Even if you do not meet all the stated requirements, your application will be evaluated on individual merit and may be considered for other opportunities within the company.


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Note: Only shortlisted candidates will be notified.