Job Description

An F&B Executive's primary responsibility is to

manage daily food and beverage operations by ensuring superior customer service, maintaining hygiene and safety standards, and overseeing staff and inventory

. Key duties include managing service delivery, handling customer complaints, training employees, monitoring costs, and ensuring food quality and consistency. The role requires strong leadership, organizational, and communication skills, with a focus on adapting to a fast-paced environment and improving overall operational efficiency.


Key Responsibilities

Operations Management:

Coordinate and supervise daily Front of House and Back of House operations to ensure smooth functioning.

Customer Service:

Deliver excellent customer service, respond to complaints, and strive to maximize customer satisfaction.

Staff Management:

Train and supervise F&B staff, conduct performance appraisals, and provide feedback to improve productivity and adhere to service standards.

Food & Beverage Standards:

Ensure consistency in food preparation, taste, and presentation, and uphold high standards of hygiene and safety.

Inventory & Cost Control:

Monitor food supplies, manage inventory, and identify ways to control operational costs and minimize waste.

Reporting & Administration:

Prepare reports on revenues and expenses, and manage daily sales and petty cash.

Marketing & Promotion:

Suggest ideas for promotions and local engagement activities to attract a broader audience and promote the restaurant's brand.
Essential Skills & Qualifications

Organizational Skills:

Excellent multitasking and organizational abilities to manage various aspects of operations efficiently.

Adaptability:

Ability to thrive in a fast-paced and dynamic environment.

Customer Focus:

A genuine interest in providing superior customer service and ensuring a positive experience for guests. A strong, service-oriented interest in the F&B and hospitality industry. Excellent communication and interpersonal skills. Ability to work effectively in a fast-paced, team-oriented environment. * Willingness to work split shifts, weekends, and public holidays.