Job Description

Role Overview

The Floor Manager plays a pivotal role in ensuring smooth daily operations, exceptional guest experience, and strong sales performance. This is a hands-on leadership role suited for someone who thrives in a dynamic, fast-paced environment and enjoys engaging with guests to build relationships and drive repeat business.





Working Hours: Monday to Friday, with occasional events on weekends.

Description:

Oversee daily floor operations to ensure seamless service and high guest satisfaction. Lead, motivate, and support service staff to deliver top-tier hospitality standards. Actively engage with guests -- greeting, checking on tables, and addressing feedback promptly and professionally.

Upsell food and beverage offerings

through suggestive selling, menu knowledge, and staff training to maximize revenue per table.

Drive walk-in sales and foot traffic

by maintaining an energetic atmosphere and ensuring positive first impressions at the entrance and bar. Coordinate with the kitchen and bar teams to ensure timely service and order accuracy. Manage reservations, seating flow, and floor layout to optimize turnover and experience. Monitor and report on daily sales, service standards, and team performance. Assist with promotions, themed nights, and special events to enhance visibility and repeat patronage. Maintain floor readiness, cleanliness, and compliance with hygiene and safety standards.

Skills & Attributes

Strong leadership and people management skills. Excellent communication and interpersonal abilities. Proven ability to

upsell and increase sales through customer engagement

. Results-oriented, with a

focus on driving walk-in traffic and repeat business

. Outgoing, confident, and able to build rapport easily. Problem-solver with attention to detail and composure under pressure. Passion for hospitality, service excellence, and team development.

Qualifications & Experience

Minimum 3 years of experience in a supervisory or floor management role within F&B or hospitality. Strong understanding of restaurant operations and customer service best practices. * Experience in training staff on service standards and sales techniques preferred.