Job Description

JOB SUMMARY

Reporting to the Hotel Manager, the F&B Manager will assume full responsibility and lead the Outlet Managers to ensure a smooth daily F&B service operation in creating a seamless and delightful dining experiences for the guests,

What you will be DOING:

Develop the annual business plan and budget for the restaurant, monitor and track the monthly P&L closely to achieve and/or exceed the established business targets. Champion and focus on driving revenues and profitability for all the outlets through strategic planning, promotional/festive activities, good costs management. Drive the team to achieve monthly upsell program to improve profitability. Champion and is responsible to drive high standards of services in all F&B outlets and ensuring all LQA standards are fulfilled. Serve as role model and actively work to uphold the Raffles's brand standards by providing feedback and drive the Outlet Managers to take actions to ensure consistent service delivery. Be proactive and has pulse especially on the local F&B business environment; gathering latest trends and market intelligence on service standards, product, pricing strategies, promotion activities, business opportunities, etc. of competitive restaurants and develop new offerings to better serve our guests. Engage actively in menu-reengineering with the Cluster Director of Culinary from time to time to ensure offerings are meeting and/or exceeding guests dining trends and needs. Brainstorm with the Cluster Director of Culinary to create and develop new and/or special promotional dishes and keeping up with the latest market trends. Brainstorm and maintain good and effective operational communications with the marketing and events team to optimise revenue opportunities. Collaborate closely with kitchen teams to ensure smooth and seamless operation and achieving the highest guest dining experience. Supervise and ensure all F&B service and kitchen team members work closely together and their activities are in support with one another and not colliding or undermining the others' interests. Co-ordinate all F&B operations and activities to ensure adequate provisions of working equipment, inventory, supplies and guest amenities, etc. for smooth operation of the outlets Be on the floor during meal periods and assume full responsibility for the day-to-day operations of the outlets including prompt anticipation and identification as well as speedy and proactive resolutions of operational problems. Review existing policies and work processes to streamline, simplify them and leveraging on available technology/automation to achieve better labour productivity. Supervise the handling of all VIPs dining reservations and special requirements, etc. and personally greeting them upon arrival. Connect actively and establish rapport with guests, especially VIPs and the repeating guests and maintaining good relationship with them. Drive guest excellence in all areas, keeping the team focused on the targets; address and resolve pressing issues. Ensure all required reports and administrative duties are submitted and completed accurately and timely. Lead, manage, supervise and coach the direct reports. Conduct performance review for the direct reports. Ensure duty roster is planned effectively and productively. Conduct daily shift briefing. Ensure compliance of all brand/operating standards and/or LQA. Follow all workplace safety and security policies and procedures. Report accidents, injuries and incidents to security / talent & culture team immediately. Participate & contribute actively in all Corporate Social Responsibility and Sustainability initiatives. Perform any other duties and responsibilities that may be assigned.

Your experience and skills include:

Degree/Diploma in Hospitality / Tourism or equivalent Minimum 5 years of relevant hospitality working experience in a senior managerial appointment Strong business acumen, critical thinking and strategic decision-making skills Strong human relations and influencing skills Strong communications (verbal and written), planning and coordination skills Ability to work independently and take initiative Creative and resourceful Understand the needs of international luxury travellers Possess strong local hospitality market knowledge * Flexible with working days and hours including weekends and public holidays