Job Description

Job Summary:

The Operations Manager (F&B) is responsible for overseeing day-to-day operations and driving the successful setup and launch of new F&B outlets. This role involves hands-on management, strategic planning, and coordination between departments to ensure operational excellence, efficiency, and consistent brand standards across all locations.

Key Responsibilities:

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1. New Outlet Setup & Launch

Lead the full process of new outlet setups -- from pre-opening planning to operational handover. Coordinate with designers, contractors, suppliers, and licensing authorities (SFA, NEA, SCDF, etc.). Develop and implement operational SOPs, checklists, and opening manuals. Recruit, train, and onboard pre-opening teams to ensure readiness before launch. Manage setup timelines, budgets, and resources to achieve smooth and timely openings.
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2. Operations Management

Oversee daily operations across all existing and new outlets to ensure service excellence and profitability. Implement and maintain SOPs for service, hygiene, and food safety in accordance with brand and regulatory standards. Conduct regular audits and inspections to ensure operational efficiency and compliance. Monitor inventory management, purchasing, and supplier performance.
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3. Financial & Business Performance

Work with management to set and achieve financial targets, including revenue, food cost, and labor cost goals. Analyze outlet performance reports and identify areas for improvement. Control operational expenses while maintaining high service and quality standards.
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4. Team Leadership & Development

Lead and mentor outlet managers and supervisors to uphold brand standards and drive operational consistency. Plan manpower allocation and coordinate cross-outlet support when necessary. Foster a positive, motivated, and performance-driven culture across all outlets. Conduct regular training to enhance staff competency and service quality.
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5. Strategic Planning & Brand Growth

Contribute to the development of new concepts, menus, and customer experience enhancements. Identify opportunities for process improvement and operational innovation. Support expansion strategies by assessing potential locations and feasibility for new outlets.

Requirements:

Diploma or Degree in Hospitality, Business Management, or related field. Minimum

5-8 years of experience

in F&B operations, including

proven experience in outlet setup and pre-opening

. Strong knowledge of restaurant operations, compliance, and licensing processes. Excellent leadership, organizational, and project management skills. Analytical, resourceful, and able to manage multiple outlets or projects concurrently. Strong communication and interpersonal skills, with a hands-on and proactive work style. Willing to work flexible hours, including weekends and public holidays when required.

Work Environment & Benefits:

Career advancement opportunities within an expanding F&B group. Supportive management and collaborative work culture. * Staff meals, discounts, and training programs provided.