Job Description

The Warehouse Hotel is a 37 key boutique hotel that resides on one of Singapore\'s most precious heritage sites. Situated along the Singapore River, the hotel was once a bustling go-down in the 1880s and later, Singapore\'s revolutionary disco haven. Continuing its Singapore story, the hotel aims to be a portal to local culture, offering a holistic experience that is rich in personality, depth and soul for both locals and tourists alike.

The Warehouse Hotel pioneers a different approach to hospitality. One that shuns the cookie-cutter, overly attentive, scripted style of service in favour of service that is intuitive and informal, yet personalised and ever-so impactful. We are looking for a team of charismatic, passionate, strong individuals, with an innate yearning to create exceptional experiences for those who walk through our doors.

We offer the opportunity to impact the lives of others through a people-oriented environment that respects our employees, rewards good work and builds a community of excellence. This project is brought to you by The Lo & Behold Group, an innovative hospitality company renowned for their timeless and distinct concepts, with a passion for creating awesome experiences and indelible memories.

We are looking to recruit an enthusiastic food and beverage (F&B) server to oversee, enhance, and ensure a pleasant dining experience for our guests. The F&B server will maintain a positive and respectful relationship with team members, engage with guests in a professional, dignified manner, and inform management of potential service and product issues before they arise. To ensure success, the selected individual will value our patrons as if they were guests in his home, and take pride in his work. Top candidates will be sincere, hospitable, and hard-working.

You\'ll be in charge of:

• Performing opening duties to prepare for service and closing duties at the end of your shift. You will employ sound judgment to establish whether to take guests\' food orders swiftly or to allow them time to relax.
• Preparing the restaurant for opening and closing
• Dressing the tables with the correct number of place settings, including crockery, silverware, glasses, and napkins.
• Maintaining the restaurant\'s overall cleanliness at all times
• Assisting management and hosts to meet, greet, and seat guests, and issuing them food and wine menus.
• Introducing yourself to guests and informing them of special offers and stock shortages before they select items off the menu.
• Proactively anticipate guests needs.
• Ensuring beverages are served swiftly and replenished continuously.
• Ensuring accuracy when entering orders into the point of sale (POS) system.
• Following up on food and beverage orders with the back of the house (BOH).
• Checking on guests to establish satisfaction with the product and overall experience and providing management with feedback.
• Issuing guests with their check on request and greeting and thanking them sincerely on departure.
• Performing closing duties such as sweeping and vacuuming, and preparing linens for collection by laundry service

What we\'re looking for:

• At least a NITEC/Higher NITEC education in any discipline.
• Eager to learn and passionate about customer service.
• Exceptional interpersonal and communication skills.
• Positive, engaging personality, and professional appearance.
• Eye for detail and understanding of drink-mixing tools and techniques.
• Strong tasks and time-management abilities
• Strong team player.
• Computer literacy is essential.
• Self-motivated & disciplined individual

320 Havelock Rd, Singapore, Singapore, 169628

The Lo & Behold Group