Job Description

How Will You Make an Impact? When you’re part of Thermo Fisher Scientific, you’ll do challenging work, and join a team that values performance, quality and innovation! As part of a successful, growing global organization you will be encouraged to perform at your best. With revenues of more than $35 billion and the largest investment in R&D in the industry, we give our people the resources and chances to create significant contributions to the world! The Role Join us as a Clinical qPCR Field Applications Scientist/Field Service Engineer for our GSG (Genetic Sciences Group) and assist us in our mission to become the world leader in serving science. This dynamic hybrid position involves providing scientific training, application & hardware support and troubleshooting. At the center are our Applied Biosystems RT-PCR instruments and a wide range of reagents. This is a field-based role and is primarily responsible for providing application support to our Genetic Sciences customers, with a focus on our Humanitarian Aid Organization (HAO) supporting customers like (WHO / UNICEF). The incumbent will also be called upon to be perform field repairs too. The role will be based in Philippines, and it covers a portfolio within South-East Asia. Key Responsibilities: We will support the customer in-person at their lab, and by phone and email, serving as a trusted advisor. In doing so, we will help to increase customer satisfaction and build loyalty and chip in to the overall success of the business.

• Deliver on-site and remote scientific application support & training to our customers on our products
• Assist the regional sales team in the development of accounts by performing product demonstrations, training, and giving technical seminars and presentations that promote the use of our products
• Diagnose & resolve product performance problems and customer queries/complaints
• Build trust with our customers and excel in customer service
• Remain up to date with product and groundbreaking scientific know-how and work in line with our Support & Service Competencies
• May be required to support other portfolios as required or assigned

How will you get here? Education

• Degree in Biology, Biotechnology, Biomedical Sciences, Genetics, Molecular Biology, Biochemistry or similar (Masters or PhD preferred)

Experience

• At least 3 years molecular biology laboratory experience, preferably in clinical setting.
• Extensive experience in Real-Time PCR – principle, workflow, hardware knowledge and troubleshooting. Experience in Applied Biosystems / Life Technologies Real-Time PCR instrumentation and Software is plus
• Experience in automated nucleic acid purification.
• Understanding of:
  a. Assay Design, Optimization and Validation
  b. Sample Preparation
  c. Instrument Operation and Troubleshooting
  d. Software and Data Analysis
• Previous experience in a clinical lab environment, with knowledge of regulatory compliance (eg, CAP, ISO13485) is preferred

Knowledge, Skills, Abilities

• Customer-facing experience, with the emotional intelligence to understand customer concerns
• Able to connect with and support people optimally with varying levels of technical knowledge and expertise
• Ability to work flexibly and deliver within tight timelines to clinical customers is a must.
• Aptitude for problem solving
• Ability to work effectively as part of a team
• Good Project management skills
• Ability to manage multiple urgent priorities
• Proficient in English
• Willingness to travel internationally up to 50% frequency per month.
• Good computer and/or IT skills

Our Mission is to enable our customers to make the world healthier, cleaner and safer. Watch as our colleagues explain 5 reasons to work with us. As one team of 100,000+ colleagues, we share a common set of values - Integrity, Intensity, Innovation and Involvement - working together to accelerate research, solve complex scientific challenges, drive technological innovation and support patients in need. #StartYourStory at Thermo Fisher Scientific, where diverse experiences, backgrounds and perspectives are valued.