Job Description

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POSITION SUMMARY

The primary objective of the Field Clinical Manager is to provide in-house and field-based clinical and technical training/support for medical devices. The candidate will be responsible for training health care professionals in the use of Livanova\xe2\x80\x99s range of medical devices, associated surgical procedures and capital equipment; installing, upgrading, and troubleshooting the Company\'s products in the field; programming devices and providing technical expertise in the clinical development of new products. The candidate will perform these duties and develop the necessary training materials in compliance with local regulations, Good Clinical Practices (GCPs), and the Company\xe2\x80\x99s investigational and commercialization plans.

ESSENTIAL JOB FUNCTIONS

• Surgical case coverage, follow-up support and troubleshooting of LivaNova Products.
• Conducts regular customer and inservice and training on Livanova products.
• Conducting required training for new and existing investigative centers.
• Conducting training of LivaNova employees, hosted and distributor employees.
• Develops, implements, and manages product and system training for all commercial personnel including new hire training, systems training, product launch and follow-up trainings.
• Identifying, strategizing and implementing ongoing training needs.
• Customer management, providing excellent support.

Clinical and Technical Support

• Represents LivaNova during surgeries and implants.
• Demonstrates expertise in all aspects of implanted medical devices and troubleshooting techniques.
• Provides support and follow-ups in hospitals and clinics, as specified in study protocols or through commercialization efforts.
• Provides support with clinical investigations at clinical centers, including ensuring completion of necessary documentation in accordance with all Company and regulatory standards.
• Proactively monitor and follow up on any potential in-country clinical trial, registry possibilities.
• Receives technical inquiries by telephone. Researches solutions to questions or problems.
• Conducts regular Journal clubs and participates in advisory boards.
• Provides on-call support as needed for surgeries, troubleshooting, follow-up, etc.

Educational/Research Support

• Educates and trains physicians, hospital personnel and office staff on technical matters relating to LivaNova investigational products.
• Builds professional and technical knowledge by engaging with customers, attending scientific conferences, educational workshops, delivering presentations and training to field personnel and reviewing professional publications
• Regularly educates and updates physicians/clinicians and clinic follow-up staff on new product releases of device systems and features, including both hardware and software modifications.
• Liaison between R&D and physicians to coordinate beta testing and feasibility studies \xe2\x80\x93 develop protocols and recruit centers.
• Facilitate submission of research for presentations; work with internal contacts and physicians to prepare scripts, slides, overheads, PowerPoint presentations and manuscripts.
• Aid physicians with technology \xe2\x80\x93 literature searches, engineering, LivaNova technology.

Internal Support

• Educates and trains LivaNova personnel, hosting and distributor employees dedicated to Livanova business on technical and clinical matters relating to LivaNova products.
• Maintain open, effective communication with all LivaNova functions, including Regulatory Assurance, Quality Assurance, and Product Development, as well as with all other employees.
• Create and update instructions for use, physician and patient manuals, and other system documentation as required.
• Generate literature/training materials \xe2\x80\x93 create tech memos, facilitate Sales and Marketing personnel with Marketing literature review. Create training materials.
• Assist sales to identify and target physicians.
• Handle Field Safety Notice or Recall when necessary as supported by RA/QA.
• Travel may be extensive, up to 80%.

KNOWLEDGE, SKILLS & ABILITIES

Candidate must have:

• Ability to communicate effectively with health care professionals.
• Ability to communicate with purchasing and procurement departments.
• Ability to instruct/coach others on use of products and clinical applications.
• Strong interpersonal skills and professional demeanor.
• Effective problem solving and trouble shooting skills.
• Excellent organizational skills.
• Ability to prioritize under pressure.
• Solid MS Office skills including PowerPoint.
• The ability to manage multiple tasks simultaneously.
• Good proficiency in English
• Strong understanding of operating room protocols including asepsis and aseptic practices in the operating room.

EDUCATION

Bachelor\'s degree in health care related field or a four-year degree with health care/clinical experience. Advanced degree in health sciences or engineering preferred.

EXPERIENCE

Prefer prior experience of at least 5+ years as a field clinical engineer, technical representative, technology trainer, clinical trainer in medical device or perfusionist with additional experience. Must have experience in operating theater.

Our commitment to Diversity & Inclusion:

LivaNova values equality and celebrates diversity. We are committed to ensuring that our recruitment process is fair, transparent and free from unlawful discrimination.

Our selection process is driven by the key demands/requirements for the role rather than bias or discrimination on the basis of a candidate\xe2\x80\x99s sex, gender identity, age, marital status, veteran status, non-job-related disability/handicap or medical condition, family status, sexual orientation, religion, color, ethnicity, race or any other legally protected classification.

Background Checks at LivaNova:

Upon successful completion of the hiring process an offer may be extended. Please note, LivaNova reserves the right to conduct background investigations and/or reference checks on all its potential employees, where permitted by local legislation. This offer therefore, is contingent upon a clearance of such a background investigation and/or reference check, and can be rescinded, where permitted by local legislation, based upon data received in the background check and/or refusal to cooperate with or any attempt to affect the results of this check.

Notice to third party agencies:

Please note that we do not accept unsolicited resumes from recruiters or employment agencies. In the absence of a signed Recruitment Services Agreement, we will not consider, or agree to, payment of any referral compensation or recruiter fee. In the event that a recruiter or agency submits a resume or candidate without a previously signed agreement, we explicitly reserve the right to pursue and hire those candidate(s) without any financial obligation to the recruiter or agency.

LivaNova