Job Description

- Commissioning of automated guided vehicle(AGV) at customer sites which includes on-site user acceptance tests
- Ensure the performance and reliability of company\'s fleet of AGVs, network and customer site infrastructure.
- Provide high level troubleshooting to resolve issues that are beyond the capabilities of our first level support services from field technicians.
- Monitor the health and operations of the company\'s fleet of AGVs and proactively engage to resolve faults before they impact customer operations.
- Respond and provide technical guidance to customers regarding operational issues, software updates and general maintenance.
- Maintain up-to-date records of AGV and site configurations. This includes software and hardware configurations
- Communicate and collaborate with our global engineering teams
- Contribute to the development of instrumentation and automation for monitoring, detection, and self-healing of failures.
- Contribute to the creation of user manuals, customer guides, FAQs, application notes and best practices.
- Contribute to the design and creation of AGV missions using companys proprietary mission description language.
- Provide on pre-sales technical assessments
- Infrastructure includes reflective markers and networking equipment.
- Participate in Proof of Concept (demonstrations) with demo AGVs
- Ensure strong relationships with all customer representatives

Job Requirements

- Min Diploma with experience in a technical field (including EE, ME, CS, Robotics)
- 3 years of relevant (customer facing) experience
- Must be able to focus and drive issues to closure in a fast-paced, agile environment.
- Strong communication and people skills. Customer-centric mindset and willing to go above and beyond to keep customers happy.
- Experience with Linux (ideally Ubuntu) administration, tools and Bash/Python scripting.
- Ability to troubleshoot and resolve device and system-level problems in Linux.
- Experience with firewalls, VPN and network security technologies
- Working knowledge of SSH, DNS and other network protocols
- Willingness to troubleshoot electro-mechanical components.
- Willingness to work within established systems and product results that either prevent problems from recurring or enable others to solve them more easily in the future.
- Experience with ROS command line and graphical tools advantageous

RMA Consultants