Job Description

• Round the clock monitoring and maintenance of the System (hardware and software) to ensure system uptime in accordance to SLA commitments.
• Respond to all incident / service calls and be first responder onsite to troubleshoot and resolve incidents including basic repairs or parts replacements.
• Create / update and track ticket in ticketing tool to closure observing SLA commitments.
• Escalate when necessary in accordance to escalation matrix
• Perform regular preventive and corrective maintenance, troubleshooting system hardware and all computer-based systems.
• Coordinate and work with third-party supplier or other contractors to identify the causes of issues e.g. hardware, software, network problems and etc. that may affect the proper functioning of the System.
• Liaise and work closely with customer to address service concerns and to solve technical problems.
• Work with technical team to resolve more advanced issues when necessary
• Perform Install / Move / Add / Change (IMAC) activities as tasked
• Ensure all material are properly documented and handed over during shift changes
• Perform any ad-hoc duties as assigned
• \xc2\xb7Build sustainable relationships and engage customers by taking the extra mile.

Key Qualifications

• Diploma, Higher NITEC in Electrical, Electronics, IT or equivalent
• Minimum 2 years of hands on technical experience .
• Relevant experience in IT system support and hardware maintenance
• Experience in electrical/mechanical drawing, service/repair manuals and or diagrams will be added advantage
• Basic knowledge in Networking and Database management will be added advantage
• Airport operations background will be added advantage
• Strong communication and interpersonal skills. Self-starter, self-motivated and critical thinker who embraces challenges
• Ability to work responsibly, independently and in a team
• Able to interact with all levels of people and work under stress
• Willing to work on a 12-hour rotational shift pattern, which includes day, night, weekends, public holidays etc
• Training will be provided.
• This position will need to secure Cat 2 security clearance

Working hours

• Rotating 12 hrs shift or as assigned
• 4 days 12 hrs and 3 days rest
• Followed by 3 days 12 hrs and 4 days rest

Job Types: Permanent, Full-time Salary: $44,700.00 - $80,100.00 per year Benefits:

• Health insurance

Schedule:

• Day shift
• Late shift
• Night shift
• Shift system

Supplemental pay types:

• 13th month salary
• Overtime pay

Work Location: In person Application Deadline: 30/12/2023