Develop a full understanding of service customer requirements as well as competitors\xe2\x80\x99 knowledge to manage Service Portfolio effectively and efficiently.
Visit sites and meet customers to ensure our services are excellent and address non-performance, whenever necessary.
To review measure and monitor breakdown / callback rate of delegated zone.
Monitor equipment maintenance performance, action plan to improve call back rate and reduce customer complaints
Prepare regular status update on service performance.
Lead troubleshooting and technical solution to ensure lifts and escalators are in tip-top conditions.
Handle daily administration and technical matter in maintenance services.
Participate in Environmental, Health and Safety activities and prepare field operations for safety audits and inspection, execution and closure of audit findings.
Strong adherence to the company rules and regulations on ethics, safety and controls.
Otis is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class. To request an accommodation in completing an employment application due to a special need or a disability, please contact us at .