Job Description

Location Singapore, North East

Planning Area
SERANGOON

Job Type
Permanent

Salary
$7,200 - $9,200 Per Month

Date Posted
1 hour ago

Expiry Date
07-Sep-2022
Additional Details


Job ID
347605

Job Views
1

Roles & Responsibilities It is an extraordinary time for Standard BioTools. Our technology is empowering customers to improve life through comprehensive health insight. We invite you to join a leading provider of indispensable life sciences tools that is accelerating global research on multiple frontiers of human health. At Standard BioTools, we are building a positive culture where our people can do the best work of their careers, informed, and influenced by our core behaviors:

• Keep customers front and center in all of our work
• Be accountable and deliver on commitments
• Drive continuous improvement
• Be collaborative and work as one team: fostering communications in a learning, coaching, and helpful environment

Standard BioTools is looking for a Field Service Engineer I/II located in Singapore. This is a hybrid role (work from home and office). This position will deliver exceptional service across Standard BioTools’ portfolio of products in PCR-based microfluidic and Mass Cytometry systems, serving as the primary customer contact on technical and service-related issues. He/she must be able to troubleshoot complex problems within an operational interplay of software, hardware, and chemistry. He/she must be committed to total customer satisfaction, with the ability to demonstrate outstanding interpersonal skills and solid judgment. A team player is essential as this position will have a great degree of overlap with various interdisciplinary groups within the organization. This position is a field-based regional position with travel required.
Description:

• Perform installation, maintenance, and repair services on Standard BioTools’ systems located at customer sites.
• Troubleshoot instrument hardware and software, often under challenging conditions.
• Contribute to high-value service related procedures and documents.
• Identify areas for product and process improvement and communicate these accordingly.
• Adopt and leverage our CRM business policies, procedures, and reporting.
• 80% travel is routinely required on both a scheduled and unscheduled basis.

Minimum Qualifications:

• BS in Science or Engineering discipline with 4 years of industry experience in the service and/or support of analytical instruments and/or combination of experience and education/training. Technical support/service experience a plus.
• Substantial working knowledge of optical, electrical and mechanical sub-systems.
• Expertise in employing root cause analysis and corrective action methodologies. Prior work with Life Science instrumentation, or any other Laboratory Capital Equipment a plus.
• com / ServiceMax familiarity a plus. Strong verbal communication skills.

Tags
field service engineer ii